Quality Improvement Manager

NCG; Newcastle upon Tyne; On-site; GBP 27,000 - 36,000; Part time

Benefits offered by this job

Flexible Working

Student Discount

Cycle to Work

Employee Assistance Programme

Job summary

NCG is seeking a 0.6 FTE Quality Improvement Manager to support project work spanning the North East region. The role will travel to engage with subcontract delivery partners in community settings and ensure quality is maintained across all activities.

You will lead initiatives, oversee continuous improvement reviews, and provide clear, accessible reports to inform decision making. The successful candidate will be highly motivated and capable of delivering high-quality outputs.

Qualifications

• Experience in quality improvement and continuous improvement.
• Ability to travel across the North East to work with community partners.
• Motivated, proactive with a track record of delivering high-quality outputs.

Responsibilities

• Lead quality improvement initiatives and operational activities.
• Provide guidance to subcontract partners and ensure processes are fit-for-purpose.
• Prepare clear, accessible reports to support decision making.

Job description

Following the recent success of wider project delivery within the Faculty of Lifelong Learning, we are now seeking to appoint 0.6 FTE Quality Improvement Manager to support this exciting project work. This role will support our subcontract delivery partners who deliver in community settings spread across the North East Region so ability to travel is essential.

Taking a lead in initiatives and managing operational activities concerning all aspects of quality improvement including continuous improvement reviews.

Customer focused approach providing guidance to partners aligned to community and partnerships project work.

Ensuring quality processes are fit-for-purpose, that appropriate training is provided and that those processes are followed to drive a high-quality offer.

Be solution-focused, proactive and use initiative to recommend appropriate responses where projects fall behind targeted outputs.

Regularly provide effective and accessible reports containing information, presented in a coherent manner to ensure quality information and data is relevant, accurate and sufficient to aid the decision-making process.

This role will involve working with a range of partners in a range of locations. As such the successful candidate will be required to support a high-quality offer in a range of contexts.

The successful candidate will be highly motivated, ideally have FE skills and experience and can demonstrate previous success in delivering high-quality outputs.

EMPLOYEE BENEFITS

NCG is a great place to work, with a whole host of benefits such as:

• Flexible Working
• Student Discount
• Cycle to Work
• Employee Assistance Programme

For more information, please see our website -

NCG VALUES

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.

• Being both inclusive and diverse
• Trusting and respecting our communities
• Taking ownership whilst working collaboratively
• Inspiring excellence and curiosity

For further detail about our Values and Strategy, please visit our website -