Quality Improvement Care Coordinator (Clinical)

Hastings & Rother Healthcare; St Leonards; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Access to EAP

NHS pension

Five weeks annual leave plus bank hols

Job summary

Hastings & Rother Healthcare is seeking a Quality Improvement Care Coordinator (Clinical) to join the expanding team in Hastings. The role focuses on leading patient recall pathways, arranging appointments, and supporting clinics from a technical and clinical perspective, including Diabetes Year of Care reviews and SMI health checks.

You will work within the Quality Improvement Team (QIT) delivering hands-on HCA-led care while collaborating with GPs, nurses and the multidisciplinary team to

Qualifications

• Care Certificate; GCSEs A–D including English C or equivalent.
• Experience in general practice is essential; IT literacy with Word, Excel and data entry.
• Knowledge of EMIS and MS Excel; ability to work in a team and adapt to changing priorities.

Responsibilities

• Manage patient recall pathways and contact patients to book appointments.
• Support a range of clinics including Diabetes Year of Care reviews and SMI health checks.
• Contribute to achieving QOF targets and improve practice performance.

Skills

Interpersonal skills

MS Excel

Data entry

EMIS

Education

Care Certificate

GCSEs including English C

Tools

MS Word processing

MS Excel

EMIS

Job description

Quality Improvement Care Coordinator (Clinical)

• Are you a HCA looking for a new career path?
• Have experience working in General Practice?
• Want to be part of a rapidly growing organisation?
• Thrive in a busy working environment?

If this sounds like you, then we would love to hear from you!

Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as an in our full time Quality & Improvement Care Coordinator role. Previous experience of working in a busy general practice environment is essential.

• Access to EAP
• Access to the NHS pension
• Five weeks annual leave plus bank holidays

Main duties of the job

Based within the Quality ImprovementTeam (QIT), you will play a pivotal role in helping the Practice deliver highquality, outcome-focused care. You will take ownership of allocated patientrecall pathways by contacting patients and booking appointment and support arange of clinics, including Diabetes Year of Care reviews, Severe MentalIllness (SMI) health checks, as well as contributing to joint heartfailure review clinics.

This role offers a true blend of clinicaland non-clinical responsibilities.

Alongside data-led recall and qualityimprovement activity, you will deliver hands-on HCA-led care, carrying outelements of Diabetes Year of Care reviews and SMI physical health checks inline with national guidance and practice protocols.

You will also be an integral part of theteams ad-hoc clinics, which are developed in response to ongoingreviews of QOF targets and performance. Working closely with GPs,nurses, and the wider multidisciplinary team, you will help ensure timelypatient reviews, accurate data capture, and effective engagement.

Through proactive collaboration andintelligent use of practice and patient-level data, youll help improveoutcomes for people living with long-term conditions while supporting thePractice to achieve QOF and locally commissioned services and meet itscontractual and performance objectives.

About us

Hastings & Rother Healthcare (HRH) consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards.

We reserve the right to close this advertisement early if we receive a high volume of applications

HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

Job responsibilities

Based within the Quality ImprovementTeam (QIT), you will play a pivotal role in helping the Practice deliver highquality, outcome-focused care. You will take ownership of allocated patientrecall pathways by contacting patients and booking appointment and support arange of clinics, including Diabetes Year of Care reviews, Severe MentalIllness (SMI) health checks, as well as contributing to joint heartfailure review clinics.

This role offers a true blend of clinicaland non-clinical responsibilities.

Alongside data-led recall and qualityimprovement activity, you will deliver hands-on HCA-led care, carrying outelements of Diabetes Year of Care reviews and SMI physical health checks inline with national guidance and practice protocols.

You will also be an integral part of theteams ad-hoc clinics, which are developed in response to ongoingreviews of QOF targets and performance. Working closely with GPs,nurses, and the wider multidisciplinary team, you will help ensure timelypatient reviews, accurate data capture, and effective engagement.

Through proactive collaboration andintelligent use of practice and patient-level data, youll help improveoutcomes for people living with long-term conditions while supporting thePractice to achieve QOF and locally commissioned services and meet itscontractual and performance objectives.

If you are an HCA with a carecertificate, who thrives on variety, teamwork, and making a meaningfuldifference for patients with long-term health conditions, this could be therole for you.

Qualifications

• Care Certificate
• Minimum requirement of GCSEs A-D including a C in English or equivalent

Experience

• Previous experience of working in general practice
• IT literacy including good proficiency in word processing, excel and data entry.
• Experience/competence in: blood pressure checks, venepuncture and ECGs and using a doppler for foot checks.

Knowledge and Skills

• Knowledge of general office procedures;
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• Understand and have a commitment to the principles of equal opportunity and diversity;
• The ability to be patient, caring, calm and empathetic.
• Show a capacity to work alone and the ability to keep calm under pressure;
• Intermediate/advanced understanding of MS Excel
• Knowledge of EMIS
• Working knowledge of chronic disease/conditions such as: heart disease, COPD, diabetes and their management,
• Awareness of Long Term Conditions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,810.71 to £30,444.91 a yearHRH ordinarily appoint at the bottom of the bracket