Quality & Governance Specialist (Hybrid)

CNA Hardy; Norwich; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible hybrid working

Learning & mentoring

Development pathways

Job summary

CNA Hardy in Norwich is seeking a Quality & Governance Administrator to strengthen quality, governance and controls within the Centralised Support Centre through peer reviews, reporting and continuous improvement.

You will collaborate with CSC leaders, Underwriting, Finance and IT & Operations to turn evidence into service improvements and support audit responses. This role offers hybrid working and development opportunities in a supportive environment.

Qualifications

• Practical knowledge of Centralised Support Centre systems and premium processing activities.
• Understanding of legal and regulatory requirements in insurance.
• Strong attention to detail and ability to interpret results and identify root causes.
• Experience creating clear, detailed reports using Microsoft Office.
• Proactive, organized and initiative-driven problem solver with good communication.

Responsibilities

• Quality assurance through peer reviews and premium checks with accurate trackers.
• Analyse quality and volume data; produce reports with actionable recommendations.
• Develop peer review and reporting processes to improve quality scores and controls.
• Collaborate with CSC leaders, Underwriting, Finance and IT & Operations to drive improvements.
• Support audit responses, perform root-cause analysis and guide team learning.

Skills

CSC systems

Insurance knowledge

Analytical capability

Reporting skills

Collaborative approach

Job description

CNA Hardy in Norwich is seeking a Quality & Governance Administrator to strengthen quality, governance and controls within the Centralised Support Centre through peer reviews, reporting and continuous improvement.

You will collaborate with CSC leaders, Underwriting, Finance and IT & Operations to turn evidence into service improvements and support audit responses. This role offers hybrid working and development opportunities in a supportive environment.