Quality & Governance Administrator

CNA Hardy; Norwich; Híbrido; GBP 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid working

Learning & mentoring

Development pathways

Descripción de la vacante

CNA Hardy in Norwich is seeking a Quality & Governance Administrator to strengthen quality, governance and controls within the Centralised Support Centre through peer reviews, reporting and continuous improvement.

You will collaborate with CSC leaders, Underwriting, Finance and IT & Operations to turn evidence into service improvements and support audit responses. This role offers hybrid working and development opportunities in a supportive environment.

Formación

• Practical knowledge of Centralised Support Centre systems and premium processing activities.
• Understanding of legal and regulatory requirements in insurance.
• Strong attention to detail and ability to interpret results and identify root causes.
• Experience creating clear, detailed reports using Microsoft Office.
• Proactive, organized and initiative-driven problem solver with good communication.

Responsabilidades

• Quality assurance through peer reviews and premium checks with accurate trackers.
• Analyse quality and volume data; produce reports with actionable recommendations.
• Develop peer review and reporting processes to improve quality scores and controls.
• Collaborate with CSC leaders, Underwriting, Finance and IT & Operations to drive improvements.
• Support audit responses, perform root-cause analysis and guide team learning.

Conocimientos

CSC systems

Insurance knowledge

Analytical capability

Reporting skills

Collaborative approach

Descripción del empleo

At CNA Hardy, great people don't just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.

We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Quality & Governance Administrator in our Norwich office to strengthen quality, governance and controls across the Centralised Support Centre through effective peer review, reporting and continuous improvement.

What You'll Be Doing:

• Quality assurance: Complete peer reviews and large premium checks, maintain accurate trackers and provide timely, constructive feedback.
• Insight and reporting: Analyse quality and volume data, identify recurring issues and produce clear reports with practical recommendations.
• Continuous improvement: Develop peer review and reporting processes to improve quality scores, reduce rework and strengthen operational controls.
• Stakeholder collaboration: Partner with CSC leaders, Underwriting, Finance and IT & Operations to turn evidence and feedback into service improvements.
• Audit and development support: Support audit responses and actions, conduct root cause analysis and help identify team learning and development needs.

What We're Looking For:

• CSC expertise: Practical knowledge of Centralised Support Centre systems, processes and premium processing activities.
• Insurance knowledge: Relevant product and industry experience, with an understanding of applicable legal and regulatory requirements.
• Analytical capability: Strong attention to detail and the ability to interpret results, investigate root causes and recommend improvements.
• Reporting skills: Experience collating information and producing clear, detailed reports using Microsoft Office applications.
• Collaborative approach: A proactive, organised and results-focused problem solver with strong interpersonal and communication skills.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.

Our employees and their families are important to us. We offer flexible hybrid working and invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.