Quality & Governance Lead

Turning Point; Greater London; On-site; GBP 65,000 - 80,000; Full time

Benefits offered by this job

25 days annual leave

Turning Point Benefits

Job summary

Turning Point is seeking a Quality and Governance Manager to strengthen governance across our City and Hackney services. You will support staff, drive data quality, and ensure adherence to internal and external standards.

You will lead audits, incident reviews, and risk assessments, while co-chairing governance meetings and promoting a culture of continuous improvement.

Qualifications

• Analytical and data interpretation skills required.
• Experience in monitoring, auditing and improving quality of service.
• Proficiency with computerised systems and MS Office.

Responsibilities

• Oversee governance and compliance across the service to ensure high quality delivery.
• Investigate and analyse governance and risk, reporting incidents, mortality, morbidity, and safety.
• Audit the service for alignment with Turning Point standards and co-chair key governance meetings.
• Support front-line staff and managers with systems/process issues and promote learning.
• Collaborate with Risk & Assurance, Insight, Training and Practice Lead, SUI Lead, and Management Team.

Skills

Data analysis

Quality monitoring

Office software

Database skills

Administrative skills

Teamwork

CQC experience

CQC notifications

Incident management

Standards compliance

Customer focus

Organisational skills

Report writing

Tools

Microsoft Office

Job description

Job Introduction

Turning Point, working in partnership with Mind in the City, Hackney and Waltham Forest and London Friend, provide the City and Hackney Recovery service which works with residents concerned about their drug and alcohol use. The full integrated service contributes to recovery, social inclusion and improving the quality of life of all our service users in the City of London and Hackney borough. It aims to be shaped by the community needs and voices of service users, carers, families, communities, all staff and volunteers.

As the Quality and Governance Manager you will have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from substance use, playing a key role in ensuring quality of service delivery, and ensuring internal and external standards of care are upheld across the service.

Passionate about improving service provision, you'll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you're ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you.

Role Responsibility

You will provide support across the service to ensure that service governance and compliance is effectively managed and that competent staff provide a high quality and high performing service.

You will investigate and analyse all elements of the service in relation to governance and risk, reporting on incidents, mortality and morbidity, health and safety, and case management. You will audit the service for full alignment with Turtning Point's organisational standards, you will prepare the agenda and co-chair the service's key governance meetings. You will support front-line staff and managers alike with any issues relating to systems and processes, and promote a positive learning culture by working closely with:

• Risk and Assurance departments to ensure regulatory and compliance issues are addressed in services and that quality systems are in place.
• Insight Teams to support NDTMS Data Quality work
• Line managing the service's Training and Practice Lead supporting them to develop the competence of staff through bespoke training and coaching.
• SUI Lead to monitor service user feedback themes.
• Management Team to maintain a high quality clinical governance framework.

The Ideal Candidate

Essential Requirements

• Analytical and ability to interpret data
• Proven experience in monitoring, auditing and improving quality of service
• Experience of computerised systems including advanced knowledge of software applications, Inc. Microsoft Office in particular
• Excellent Working knowledge of databases
• Excellent administrative skills
• Ability to work as part of a team, demonstrating support to other team members and other teams
• Experience of working within CQC registered services, and related standards of governance
• CQC notifications
• Competencies in incident management processes, and feedback mechanisms.
• Familiarity with internal and external standards and expectations
• Customer focussed approach to both internal and external customers
• Good organisational skills and ability to work on own initiative
• Good report writing skills

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

• 25 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
• Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees
• Turning Point Benefits.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point