Quality Excellence Specialist

Community Integrated Care; Liverpool; Hybrid; GBP 30,000 - 33,000; Part time

Benefits offered by this job

Hybrid work

Part-time 25h

Salary £30k-£33k pro rata

Car allowance

Pension

Life Assurance

Employee Assistance Programme

Discounts

Cycle to Work

Learning & development

Job summary

Community Integrated Care is seeking a Quality Excellence Specialist to join our Scotland Quality Team on a part-time basis. You will drive quality across services, perform audits, review documentation, and support managers to implement improvements, ensuring person-centred support and compliance with inspections.

The role offers hybrid working and requires experience in quality assurance, with a pro rata salary of £30,000-£33,000 plus a car allowance. 25 hours per week with regional travel.

Qualifications

• Experience in quality assurance within health and social care.
• Experience with inspections by regulatory bodies such as Care Inspectorate or similar.
• Strong knowledge of person-centred support and human rights.
• Ability to audit, monitor quality, and drive improvements.
• Excellent written and verbal communication; report writing.

Responsibilities

• Carry out quality assurance audits across services.
• Review care plans and working practices.
• Produce reports with recommendations and actions.
• Support leaders to develop and implement quality plans.
• Help services prepare for inspections and monitoring.
• Analyze data to identify trends and risks.
• Share best practices and promote continuous improvement.
• Coach managers to improve quality.

Skills

Quality auditing

Audit & compliance coaching

Report writing

People-centred care

Influence and coaching

Communication skills

Education

Health & Social Care qualification

Job description

Since then, we've remained leaders in social care, providing bespoke support to thousands across the UK. Today, we support more than 2,600 people and employ 6,600 caring and committed colleagues across England and Scotland.

Who you'll be supporting & more about the role

Working closely with the Quality Team, Regional Managers and Service Leaders, you'll play a key role in driving quality across our services. This is a hands‑on quality assurance role where you'll audit services, review care plans and documentation, analyse performance, support managers to implement improvements and help services prepare for inspections. Your work will directly influence the quality of support experienced by the people we support.

What You'll Be Doing

• Carry out quality assurance audits across services.
• Review care plans, support documentation and working practices.
• Produce detailed reports with clear recommendations and improvement actions.
• Support Service Leaders to develop and implement quality improvement plans.
• Help services prepare for Care Inspectorate inspections and Local Authority monitoring.
• Validate quality standards and monitor ongoing compliance.
• Analyse quality data to identify trends, risks and opportunities for improvement.
• Share best practice and promote a culture of continuous improvement.
• Champion person-centred support, human rights and positive outcomes for the people we support.
• Work in partnership with Regional Managers and the wider Quality Team to improve standards across the region. A professional qualification in Health & Social Care.
• Evidence of continuing professional development.
• Experience managing a care or support service.
• Experience of Care Inspectorate or other regulated inspections.
• Strong knowledge of person-centred support.
• Experience carrying out audits, quality monitoring or service improvement.
• Excellent communication and report writing skills.
• The ability to coach, influence and support managers to improve quality.

Previous experience in a dedicated Quality Assurance role is welcome but not essential. If you've successfully managed services, supported inspections or driven quality improvements, we'd love to hear from you.

Community Integrated Care is one of the UK's largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment. Our charity was founded in 1988 and we were one of the pioneers of the 'Care in the Community' agenda, enabling people to move out of long-stay institutions and live more fulfilling lives.

The opportunity and what makes Community Integrated Care a great place to work Part Time - 25 Hours | Flexible Working | Hybrid Working| Regional Travel Around Edinburgh/West Lothian.

Make a Difference Through Quality Do you enjoy improving services, preparing teams for inspections, carrying out quality audits and supporting managers to achieve the best outcomes for the people they support? Are you an experienced Social Care Leader or Quality professional looking for your next challenge? If so, we'd love to hear from you. Community Integrated Care is looking for a Quality Excellence Specialist to join our Scotland Quality Team. This is an excellent opportunity to step into a dedicated quality role where you'll help drive continuous improvement across our services while promoting outstanding, person-centred support.

Why You'll Love Working With Us

• Permanent part‑time contract (25 hours per week)
• Hybrid working with flexibility to work your hours across 3-5 consecutive days
• Salary: £30,000-£33,000 plus £3,000 car allowance (pro rata)
• 33 days annual leave, including public holidays (pro rata), with the option to buy more.
• Contributory pension scheme.
• Life Assurance.
• Employee Assistance Programme.
• Retail, travel and holiday discounts.
• Cycle to Work scheme.
• Ongoing learning and career development within one of the UK's leading social care charities.

You may currently be a:

• Registered Manager
• Service Manager
• Deputy Manager
• Operations Manager
• Quality Lead
• Quality Assurance Officer
• Compliance Officer