Quality Enhancement Officer

Birmingham City University; Birmingham; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Generous leave

Hybrid working

Career development

Pension & health plan

Staff benefits

Job summary

Birmingham City University is seeking two Quality Enhancement Officers to join the Quality Assurance & Enhancement team, supporting the delivery of high‑quality services across the University.

You will provide administrative and operational support for programme approval, review and governance processes, helping to ensure quality activities run smoothly and records, documentation and reporting are accurate and compliant.

Qualifications

• Experience in an administrative or coordination role within a complex organisation.
• Experience servicing meetings with clear written and verbal communication.
• Experience using student record systems or data platforms in an education context.

Responsibilities

• Provide operational support for programme validation, review and reapproval processes, including scheduling, documentation and stakeholder communication.
• Maintain accurate records of academic programmes, quality processes and committee outcomes.
• Coordinate and service academic quality committees, including preparing papers, taking minutes and following up actions.
• Support data collation, reporting, guidance materials and staff development activity related to academic quality.
• Experience in an administrative or coordination role within a complex organisation.

Skills

Administrative experience

Coordination skills

Documentation & records management

Meeting support

Written and verbal communication

Tools

Student records system

Job description

Department Quality Assurance and Enhancement Location Joseph Priestley Building Salary £32,006 to £35,331per annum Full Time - 1 x Permanent & 1 x Maternity Cover Post Type Full Time Release Date 09 September 2026 Closing Date 23.59 hours BST on Friday 02 October 2026 Reference Q126003

About Birmingham City University

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world‑class research, and fostering a collaborative and supportive working environment for our staff.

Recognised as one of the UK's Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking – those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

We are seeking two Quality Enhancement Officers to join our Quality Assurance & Enhancement team, supporting the delivery of high-quality services across the University.

We currently have a permanent position and a maternity cover available.

In this role, you will support the delivery of quality assurance and enhancement activities across the University, working closely with academic and professional services colleagues. You will provide administrative and operational support for programme approval, review and governance processes, helping to ensure quality activities run smoothly and records, documentation and reporting are accurate and compliant.

Key Responsibilities

• Provide operational support for programme validation, review and reapproval processes, including scheduling, documentation and stakeholder communication
• Maintain accurate records of academic programmes, quality processes and committee outcomes
• Coordinate and service academic quality committees, including preparing papers, taking minutes and following up actions
• Support data collation, reporting, guidance materials and staff development activity related to academic quality
• Experience in an administrative or coordination role within a complex organisation
• Knowledge of or interest in quality assurance or academic governance in higher education
• Strong skills in managing documents, data and records accurately and systematically
• Experience servicing meetings, with effective written and verbal communication and strong organisational skills
• Experience of working in a higher education setting, particularly within quality assurance or academic administration
• Familiarity with programme validation, review or approval processes
• Experience using student record systems or data platforms in an education context

Further Information

The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.

Why work for us

• Work–life balance– Generous leave and hybrid working (role dependent).
• Career development– Opportunities to grow, develop and progress your career.
• Reward and wellbeing– Competitive pay, pension,a health cash plan,wellbeing support anda wide range ofstaff benefits.
• Inclusive culture – A supportive, diverse environment where everyone belongs.

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Committed Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.

The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.