Quality Engineer - Root-Cause & Customer Excellence

Hayley Group; Manchester; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company bonus scheme

Life assurance cover

Healthcare schemes

Company pension scheme

Wellness programmes

Uniform and PPE provided

Hayley Academy training

Job summary

Hayley Group is seeking a proactive Quality Engineer in Manchester to ensure products, processes and customer experience meet the highest standards. You will own customer quality issues, lead investigations and drive robust corrective actions in a fast-paced manufacturing environment.

The role requires strong communication skills, experience with QMS auditing, and familiarity with lean tools. Competitive salary, benefits, and training through Hayley Academy are offered.

Qualifications

• Must have a degree in mechanical engineering or equivalent.
• Experience with ISO 9001 quality standards.
• Proven ability to investigate, document, and resolve quality issues.

Responsibilities

• Own customer quality concerns and lead investigations.
• Drive robust root cause analysis and corrective actions.
• Act as technical point of contact for customers, suppliers and internal teams.

Skills

Quality management

Auditing

Root cause analysis

Communication

MS Office

Customer liaison

Lean tools

Education

Degree in mechanical engineering

Tools

Vernier, Micrometer, Shadowgraph

MS Office (Word, Excel)

Job description

Hayley Group is seeking a proactive Quality Engineer in Manchester to ensure products, processes and customer experience meet the highest standards. You will own customer quality issues, lead investigations and drive robust corrective actions in a fast-paced manufacturing environment.

The role requires strong communication skills, experience with QMS auditing, and familiarity with lean tools. Competitive salary, benefits, and training through Hayley Academy are offered.