Quality Engineer

Hayley Group; Manchester; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company bonus scheme

Life assurance cover

Healthcare schemes

Company pension scheme

Wellness programmes

Uniform and PPE provided

Hayley Academy training

Job summary

Hayley Group is seeking a proactive Quality Engineer in Manchester to ensure products, processes and customer experience meet the highest standards. You will own customer quality issues, lead investigations and drive robust corrective actions in a fast-paced manufacturing environment.

The role requires strong communication skills, experience with QMS auditing, and familiarity with lean tools. Competitive salary, benefits, and training through Hayley Academy are offered.

Qualifications

• Must have a degree in mechanical engineering or equivalent.
• Experience with ISO 9001 quality standards.
• Proven ability to investigate, document, and resolve quality issues.

Responsibilities

• Own customer quality concerns and lead investigations.
• Drive robust root cause analysis and corrective actions.
• Act as technical point of contact for customers, suppliers and internal teams.

Skills

Quality management

Auditing

Root cause analysis

Communication

MS Office

Customer liaison

Lean tools

Education

Degree in mechanical engineering

Tools

Vernier, Micrometer, Shadowgraph

MS Office (Word, Excel)

Job description

Job Type: Permanent
Location: Manchester, Greater Manchester
Hours: 40 hours per week
Competitive Salary & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. As we enter an exciting period of growth our 1,400people doing things the “Hayley Way” play a vital role in our ongoing success.

We’re proud to be an equal opportunities employer, our people truly make the difference bringing energy, expertise, and passion that help us deliver outstanding service to our customers every single day.

We’re excited to offer a brilliant opportunity for a Quality Engineer with to make a real impact based in Manchester.

About the role:

We are seeking a proactive and results-driven Quality Engineer to play a pivotal role in ensuring our products, processes and customer experience consistently meet the highest standards. This is an exciting opportunity for an individual who thrives in a fast-paced manufacturing environment and is motivated by identifying issues, implementing solutions and driving meaningful improvements across the business.

As a Quality Engineer, you will take ownership of customer quality concerns, leading investigations into product and process issues and driving robust root cause analysis to identify effective, long-term corrective actions. You will serve as a key technical point of contact for customers, suppliers and internal stakeholders, providing expert guidance and building strong working relationships that support quality excellence and customer satisfaction.

A significant part of the role will involve acting as a customer-facing representative during customer visits, audits, and performance reviews. You will work closely with customers to understand their requirements, resolve concerns efficiently, and ensure confidence in our products and services. Your ability to communicate effectively and professionally at all levels will be essential in maintaining and strengthening key relationships across our business.

What we’re looking for in our Quality Engineer:

• Preferably degree level of education inmechanical engineering or relevant proven experience within a Quality Environment
• Ability to liaise with the whole supply channel from manufacturers to the end customer
• Ability to use measuring equipment (Vernier, Micrometer, Shadowgraph etc), record results and produce clear reports
• Experience working to ISO 9001 standards
• High standard of communication skills and ability to converse at all levels
• Sound knowledge of Quality Management Systems, in particular auditing
• Knowledge of industrial transportation standards, lean methodology, tools such as 8D, Fishbone, 5Y’s, FMEA’s, Flow Charts, Control Plans etc. would be advantageous
• Conversant with Microsoft packages (Word, Excel etc.)
• Customer and supplier focused, driven to provide consistent high level of service

What you’ll get in return:

• From 23 days annual leave (plus public/bank holidays)
• Company bonus scheme
• Life assurance cover (x2 salary)
• Invitation to healthcare schemes
• Company pension scheme
• Wellness programmes
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

1. Initial screening
2. Microsoft Teams interview with our Talent Acquisition Partner
3. Face to face interview either in-person or Microsoft Teams
4. Decision outcome

Need any reasonable adjustments? Just give our talent acquisition team a shout.

Any questions on your mind? Please reach out to us at [e-mail]