Quality Engineer

Kingdom Services Group Ltd; Havant; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Exposure to customer-facing quality

Training and development opportunities

Collaborative team environment

Career progression opportunities

Job summary

Kingdom Services Group Ltd is seeking a motivated Quality Engineer to join its manufacturing team in Havant. You will lead quality initiatives, manage customer and supplier quality concerns, and drive continuous improvement across products and processes.

The role requires strong root cause analysis, problem solving, and experience with ISO 9001 quality management systems. You will collaborate with production, engineering, and suppliers to ensure top quality and robust QA practices.

Qualifications

• Experience in a Quality Engineering or Quality Assurance role in manufacturing.
• Strong root cause analysis and problem-solving skills.
• Experience handling customer complaints and non-conformance investigations.
• Knowledge of quality tools and methodologies including 8D, 5 Why, PFMEA, APQP and PPAP.
• Understanding of ISO 9001 and quality management systems.
• Excellent communication skills with the ability to build strong relationships with customers, suppliers and internal teams.

Responsibilities

• Lead quality initiatives across the business and manage customer and supplier quality concerns.
• Drive continuous improvement activities and identify root causes for quality issues.
• Support internal and external audits and maintain QMS requirements.
• Investigate non-conformances and implement corrective/preventive actions.
• Collaborate with suppliers to improve quality performance and resolve issues.
• Review quality data, identify trends and drive improvement projects.
• Update quality documentation including control plans and inspection standards.
• Utilise measuring equipment and contribute to measurement system improvements.

Skills

Root cause analysis

Problem solving

Customer complaints handling

Non-conformance investigations

Communication skills

ISO 9001 knowledge

Education

HNC/HND in Engineering/Quality/Manufacturing or equivalent

Tools

8D

5 Why

PFMEA

APQP

PPAP

Job description

We are seeking a motivated and detail-oriented Quality Engineer to join a well-established manufacturing environment. This is an excellent opportunity for an experienced quality professional to play a key role in driving quality improvements, supporting customers and suppliers, and ensuring products and processes meet the highest standards.

The Role

As a Quality Engineer, you will be responsible for leading quality initiatives across the business, managing customer and supplier quality concerns, and driving continuous improvement activities. You will work closely with production, engineering, suppliers, and customers to identify root causes, implement corrective actions, and improve overall product quality.

Key Responsibilities

• Managing customer quality concerns, complaints, investigations, and corrective actions.
• Leading structured problem-solving activities using tools such as 8D, 5 Why, DMAIC, Ishikawa and Pareto analysis.
• Supporting internal and external audits and maintaining quality management system requirements.
• Investigating non-conformances and implementing effective corrective and preventive actions.
• Working closely with suppliers to improve quality performance and resolve supplier-related issues.
• Reviewing quality data, identifying trends, and driving continuous improvement projects.
• Updating quality documentation including Control Plans, PFMEAs, SOPs, and inspection standards.
• Using measuring equipment and supporting measurement system improvements.

About You

• Previous experience within a Quality Engineering or Quality Assurance role in manufacturing.
• Strong root cause analysis and problem-solving skills.
• Experience handling customer complaints and non-conformance investigations.
• Knowledge of quality tools and methodologies including 8D, 5 Why, PFMEA, APQP and PPAP.
• Understanding of ISO 9001 and quality management systems.
• Excellent communication skills with the ability to build strong relationships with customers, suppliers and internal teams.
• HNC/HND qualification in Engineering, Quality, Manufacturing or a related discipline, or equivalent experience.

What's On Offer?

• Opportunity to join a growing and innovative manufacturing business.
• Exposure to customer-facing quality activities.
• Ongoing training and development opportunities.
• Collaborative and supportive team environment.
• Career progression opportunities for ambitious quality professionals.

If you are passionate about quality, continuous improvement, and delivering excellent results in a manufacturing environment, we would love to hear from you.