Quality Control Support

Club L London; Middlewich; On-site; GBP 18,000 - 22,000; Full time

Job summary

Club L London is hiring two Quality Control Support team members for our Middlewich Distribution Centre. This entry-level position offers full training to check stock against quality standards, identify issues, and collaborate with internal teams and suppliers to maintain product quality.

Two positions are available: one permanent and one fixed-term contract. Ideal candidates have excellent attention to detail, strong communication skills, and a willingness to learn in a fast-paced environment.

Qualifications

• Entry-level role with full training provided.
• Excellent attention to detail.
• Strong communication skills.
• Willingness to learn in a fast-paced environment.
• Able to use Microsoft Office suite effectively.

Responsibilities

• Check stock from goods in against quality standards.
• Identify issues and work with internal teams and suppliers.
• Maintain quality to support brand reputation and customer retention.
• Meet KPIs and ensure timely stock checks.
• Determine goods to be checked from Goods In list based on feedback.
• Communicate issues to head office via video, phone, or email.
• Relay issues to suppliers and support improvements.
• Enforce non-conformance chargebacks on non-compliant stock.
• Understand brand handwriting, fit, and quality standards.

Skills

Attention to detail

Communication skills

Willingness to learn

Teamwork

Tools

Microsoft Office

Job description

About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.

The Role

We’re looking for 2 Quality Control Support team members to join our team at our Middlewich Distribution Centre — 1 Permanent position and 1 Fixed-Term Contract (FTC).

You’ll support the team with checking incoming stock against quality standards, identifying issues and working with internal teams and suppliers to maintain product quality.

This is an entry-level opportunity with full training provided, ideal for someone with excellent attention to detail, strong communication skills and a willingness to learn in a fast-paced environment.

Key Responsibilities

• Warehouse based quality control inspector required within the Middlewich DC.
• QC required to check stock from goods in and check to the AQL 2.5 standard. Maintaining high-quality standards.
• KPIs and targets to be met to ensure stock checks are performed in a timely manner.
• Determine goods to be checked from the goods in list and based on any customer feedback, complaints and issues.
• Ensure the right quality of products is maintained within the business, to ensure good brand reputation and customer retention.
• Good communication skills required with head office to relay issues found.
• Good communication skills required with suppliers to relay issues and support on future improvement.
• Enforce non-conformance chargebacks on non-compliant stock.
• Confident in communication, communicating via video call, telephone as well as email
• Understanding the brand’s handwriting, fit and quality standards.

About You

• Willing to learn and be trained on AQL and quality standards.
• Takes instruction well.
• High attention to detail.
• Must be able to work efficiently to KPIS set and part of a team in a fast-paced environment.
• Have a high accuracy.
• Confident and willing to learn.
• Able to use Microsoft office suite effectively, must be technically competent.
• Excellent written and verbal communication.
• Desire to progress and grow within a team, taking on extra responsibilities where relevant.