Quality Control Lead, Customer Communications

Nationwide; Swindon; Ibrido; GBP 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private medical insurance

Competitive pension

Annual performance bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health & wellness access

Volunteer days

Descrizione del lavoro

Nationwide is recruiting a Quality Control Manager in Swindon/London/Bournemouth/Glasgow to lead the new QC Squad. You will combine hands-on creation with reviews, coaching and challenge to raise the standard of customer communications.

You will drive testing and use behavioural science, readability tools and best-practice to improve customer understanding and outcomes, while supporting cross-functional teams across the UK.

Competenze

• Have a positive, continuous-improvement mindset.
• Demonstrable experience in communications leadership.
• Strong communication skills with evidence-based decision making.

Mansioni

• Deliver QC reviews and coaching to improve customer communications.
• Lead and develop QC Consultants, with potential line management responsibilities.
• Embed communication standards and best practice across GCC and LRM Communications.

Descrizione del lavoro

Nationwide is recruiting a Quality Control Manager in Swindon/London/Bournemouth/Glasgow to lead the new QC Squad. You will combine hands-on creation with reviews, coaching and challenge to raise the standard of customer communications.

You will drive testing and use behavioural science, readability tools and best-practice to improve customer understanding and outcomes, while supporting cross-functional teams across the UK.