Quality & Compliance Officer — Process Improvement

The City of Edinburgh Council; Easter Howgate; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Flexible working

Job summary

The City of Edinburgh Council is seeking a Compliance and Quality Assurance Officer within the Strategy, Commissioning and Service Improvement Service at Waverley Court. You will support the Team Leader, Compliance and Quality Assurance to co-ordinate the Quality Management System and complete Compliance Checks across service areas.

The role requires methodical, detail oriented work, with the ability to map complex processes, advise managers on procedures and promote continuous improvement using

Qualifications

• Experience coordinating Quality Management System and compliance checks.
• Knowledge of social housing in Scotland or housing background preferred.
• Strong knowledge of Microsoft 365 essential.
• Experience with process mapping and reporting tools beneficial.
• Ability to communicate with stakeholders across service areas.

Responsibilities

• Co-ordinate the Quality Management System and complete compliance checks across service areas.
• Provide support and advice to service managers on processes, procedures and operational practices to ensure quality standards.
• Establish, document and continuously improve processes, procedures and data quality using a risk-based approach.
• Work with stakeholders across multiple service areas to foster continuous improvement.
• Demonstrate excellent communication and relationship-building skills and adapt quickly.

Skills

Microsoft 365

Process mapping

Reporting tools

Quality management

Risk management

Stakeholder management

Communication skills

Housing sector knowledge

Tools

Microsoft Office

Job description

The City of Edinburgh Council is seeking a Compliance and Quality Assurance Officer within the Strategy, Commissioning and Service Improvement Service at Waverley Court. You will support the Team Leader, Compliance and Quality Assurance to co-ordinate the Quality Management System and complete Compliance Checks across service areas.

The role requires methodical, detail oriented work, with the ability to map complex processes, advise managers on procedures and promote continuous improvement using