Quality Auditor

Sanctuary Group; Leigh on Sea; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Car allowance

33 days annual leave pro rata

Pension scheme

Job summary

Sanctuary Group is recruiting a Quality Auditor for the East Region. The role focuses on coordinating and delivering the HRS audit programme for Supported Living, ensuring services meet regulatory standards and customer requirements.

You will analyse quality data, report on regional quality standards, and support continuous improvement across services. The package includes a car allowance and enhanced leave and pension benefits.

Qualifications

• Experience delivering housing related support (HRS) audits.
• Ability to analyse quality data and write complex reports.
• Strong communication and negotiation skills.
• Knowledge of trauma-informed care and person-centred practice.
• Experience in homelessness, mental health, learning disability, or older people services.

Responsibilities

• Coordinate and deliver the housing related support (HRS) audit programme for Supported Living.
• Conduct thematic analysis of quality assurance data to benchmark and drive improvements.
• Provide monitoring and reporting data on regional quality standards to support operational teams.
• Deliver workshops, drop-ins and Q&A sessions to share best practice.
• Maintain QA systems, filing and records for regulatory compliance.

Skills

Risk assessment

Report writing

Stakeholder communication

Quality assurance

Quality data analysis

Presentation skills

Education

Health & Social Care qualification

Quality Assurance qualification

Tools

MS Project

MS Teams

Electronic care systems

Incident reporting systems

Job description

Quality Auditor

Fairfax Drive 66 Fairfax Drive, Southend-on-SeaSS0 9AF

£35,667.45 per annum rising to £37,551.15 per annum after 12 months * , and a car allowance off £7,703.53 per annum

37.5 hours per week

Sanctuary Supported Living is currently seeking an experienced and passionate Quality Auditor to join the Quality team covering the East Region.

Areas covered : East England

The role of Quality Auditor will include:

• Co-ordinating and delivering the housing related support (HRS) audit programme for Supported Living, providing a critical review of how services are delivered to our customers, in line with regulatory and legislative requirements
• Conducting thematic analysis of the quality assurance data, audits and other monitoring processes to assist the business in benchmarking and driving change within the organisation to ensure best practice is embedded and met.
• Providing monitoring and reporting data on regional quality standards to work alongside operational colleagues in driving up standards of continuous improvement, quality and excellence
• Contributing to delivering workshops, drop-in and Q&A sessions, reflective practice and sharing good practice sessions across services, as part of the quality learning programme.
• Being a champion for exceptional care and support in every aspect of the role, including person-centred and trauma informed practice, to ensure provision of service is in line with customer requirements
• Providing administrative support to Quality Assurance systems and processes to meet legislative and business needs.
• Building and maintaining effective filing systems, database records and processes that enable the accurate recording of information, ensuring they are as user friendly and accessible as possible.
• Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives.

Skills and experience:

• Ability to evaluate information, assess risks, identify concerns and make recommendations by writing complex reports.
• Build good working relationships utilising excellent communication, listening and negotiating skills.
• Motivated towards excellence and can identify innovative practice.
• Flexible, adaptable, and willing to manage changing circumstances and new opportunities.
• Highly self-motivated and proactive with ability to work on own initiative and to established deadlines.
• Ability to create and deliver webinars to share learning effectively with colleagues.
• Proficient in the use of MS Office, including Microsoft Project and Microsoft Teams
• Utilisation of electronic care and support planning systems and incident reporting systems.
• Some previous experience of assessing quality of service delivery and processes, in particular assessing and developing person centred support plans and outcomes.
• Some understanding of trauma informed care, positive behaviour support and safety planning.
• Qualification in Health & Social Care or Quality Assurance is desirable and/or knowledge of practice and barriers in homelessness, mental health, learning disability, young people or older people.
• The role supports services within our housing related support provision, so knowledge or previous experience in supported accommodation or in a care and support related service is preferred, including working knowledge of current supported housing legislation and regulation.

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values

We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

*Salary is based on location