Quality Assurance Specialist – Hybrid & Remote

Domestic & General Group; United Kingdom; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing

Long service awards

Internal Mobility programmes

Free protection plan

Job summary

Domestic & General Group is seeking a Quality Assurance Officer to evaluate customer interactions across channels, ensuring regulatory compliance and alignment with policies. The role emphasizes delivering good customer outcomes, feedback for improvements, and ongoing personal development within a hybrid working arrangement.

The ideal candidate will bring a track record in fast-paced regulatory environments, strong analytical skills, and experience in QA, with excellent communication and

Qualifications

• Experience in fast-paced regulatory environments (FCA, GDPR, TCF).
• Strong attention to detail with analytical decision-making.
• Experience in Sales, Service or Quality Assurance is desirable.

Responsibilities

• Listen to and evaluate customer interactions to ensure regulatory compliance and good outcomes.
• Provide constructive feedback to support continuous improvement and staff development.
• Identify detriment and remedial actions to maintain compliant customer experiences.
• Manage personal workload and task ownership from assignment to completion.
• Maintain knowledge of regulatory requirements and contribute to compliance controls.

Skills

Regulatory knowledge

Analytical thinking

Attention to detail

Communication skills

Organisational skills

Quality Assurance experience

Job description

Domestic & General Group is seeking a Quality Assurance Officer to evaluate customer interactions across channels, ensuring regulatory compliance and alignment with policies. The role emphasizes delivering good customer outcomes, feedback for improvements, and ongoing personal development within a hybrid working arrangement.

The ideal candidate will bring a track record in fast-paced regulatory environments, strong analytical skills, and experience in QA, with excellent communication and