Quality Assurance Operative

Harrods; Knightsbridge; On-site; GBP 21,000 - 26,000; Full time

Job summary

Harrods is seeking a Quality Assurance Operative to support food safety, quality and compliance in our production kitchens at Knightsbridge.

You will work with chefs and operational teams to ensure all food meets safety, legal and quality standards through checks, controls and inspections.

Responsibilities include label room operations, food safety inspections, temperature monitoring, equipment calibration, and assisting with investigations into customer complaints.

Qualifications

• Previous food safety experience at QA or QC level within food manufacturing or food service.
• Strong time management skills with the ability to multitask effectively.
• Flexibility and a willingness to adapt in a changing operational environment.

Responsibilities

• Operate the label room, issuing and checking retail and food-to-order labels.
• Carry out food safety inspections, including due diligence paperwork, labelling, traceability and raw material stock checks.
• Complete routine assurance checks such as temperature monitoring and tray wash chemical concentration testing.
• Support customer complaint investigations with accurate quality and safety information.
• Manage calibrations for temperature probes and weighing scales.

Skills

Food safety QA/QC

Time management

Adaptability

Job description

We are currently recruiting for a Quality Assurance Operative to play a role in supporting food safety, quality, and compliance within our production kitchens.

About the Role

As a Quality Assurance Operative, you will play a key role in supporting food safety and quality management processes as our production kitchens adopt manufacturing-level standards to become future‑fit. Working closely with operational teams and chefs, you will help ensure that all food produced meets required safety, legal and quality standards through robust checks, controls and inspections.

Key responsibilities include:

• Operating the label room, issuing and checking retail and food-to-order labels
• Carrying out food safety inspections, including due diligence paperwork, labelling, traceability and raw material stock checks
• Completing routine assurance checks such as temperature monitoring and tray wash chemical concentration testing
• Supporting customer complaint investigations with accurate quality and safety information
• Managing calibrations for temperature probes and weighing scales

This position is onsite in Knightsbridge.

About You

You will be detail driven, organised and confident working in a fast-paced food production environment where accuracy and compliance are critical. You will bring a proactive, quality-focused mindset and be comfortable building strong working relationships with chefs and operational teams. You will manage your time effectively, adapt quickly to changing priorities and work with minimal supervision while maintaining high standards at all times. Above all, you will demonstrate a strong work ethic and a genuine commitment to doing things the right way.

You must have:

• Previous food safety experience at QA or QC level within food manufacturing or food service
• Strong time management skills with the ability to multitask effectively
• Flexibility and a willingness to adapt in a changing operational environment

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.