Quality Assurance Officer

A2Dominion Group; Winchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days’ holiday (Plus Bank Holidays)

Up to 8% contributory pension

Flexible working

Annual health & lifestyle allowance up

Job summary

A2Dominion is seeking a Quality Assurance Officer to lead QA audits across our operations. You will conduct desktop and onsite assessments, investigate incidents and complaints, and embed learning to drive service improvement.

You will analyse data to identify trends and contribute to performance reporting and audits while building strong stakeholder relationships. You will work in a hybrid role, with one office day weekly and travel between Staines and Winchester.

Qualifications

• Experience auditing, quality assurance or performance monitoring with ability to spot trends and implement improvements.
• Excellent attention to detail and ability to meet tight deadlines while managing priorities.
• Strong problem-solving skills with a proactive approach to issues.
• Excellent stakeholder management and ability to build relationships with colleagues and customers.
• Confident in using data to support decisions, including Microsoft Excel and formulas.
• Good organisational skills and ability to work independently.
• Knowledge of housing legislation, regulation, policy and best practice is advantageous.
• Experience setting up performance measures to monitor service or business objectives is advantageous.
• A level or equivalent in Maths and English (Grades A*–C) and full UK driving licence with access to a car.

Responsibilities

• Deliver quality assurance audits across operational services, including desktop and onsite audits.
• Investigate incidents, service failures, complaints and Housing Ombudsman determinations and embed learning.
• Identify trends and support service improvements with data and evidence.
• Contribute to performance and impact reporting and support internal and external audits, including Consumer Standards self-assessment.

Skills

Auditing

Quality assurance

Performance monitoring

Attention to detail

Problem solving

Stakeholder management

Excel

Organisation

Housing legislation knowledge

Performance measures

A-level Maths & English

Education

A level Maths & English (A*-C)

Job description

Are you experienced in quality assurance, auditing or performance monitoring, with a keen eye for detail and a passion for improving services? Join us as a Quality Assurance Officer and help us identify what’s working well, where things can improve and how we can turn learning into better experiences for our customers.

You’ll deliver quality assurance audits across our operational services, carrying out both desktop and onsite audits to assess the quality of our services and identify opportunities for improvement. You’ll also help investigate incidents, service failures, complaints and Housing Ombudsman determinations, working with colleagues to understand what happened and make sure learning is embedded.

This is a varied role where you’ll work with teams across the business, using data, evidence and your own judgement to identify trends and support meaningful service improvements. You’ll build positive relationships with colleagues and customers, contribute to performance and impact reporting, and support internal and external audits, including our annual Consumer Standards self-assessment.

We’re looking for someone who is confident analysing information, spotting opportunities to improve and working with others to turn findings into action. You’ll be organised, proactive and comfortable managing competing priorities, with the confidence to work independently and meet deadlines.

This role works on a hybrid basis, with one day a week in the office and the location rotating between our Staines and Winchester offices. A full UK driving licence is essential as the role includes onsite auditing across our operational services. An Enhanced DBS check is required for this role.

Please refer to the attached Role Profile for full responsibilities and deliverables.

More About You

• Experience of auditing, quality assurance or performance monitoring, with the ability to identify trends, opportunities for improvement and implement effective service changes
• Excellent attention to detail, with the ability to work accurately, meet tight deadlines and manage competing priorities
• Strong problem-solving skills, with a proactive approach to identifying issues and finding effective solutions
• Excellent stakeholder management skills, with the ability to build positive relationships with colleagues and customers
• Confident analysing information and using data to support decision‑making, including experience using Microsoft Excel and formulas
• Good organisational skills, with the ability to work independently and use your own initiative
• Knowledge of housing legislation, regulation, policy and best practice would be advantageous
• Experience setting up performance measures to monitor service or business plan objectives would be advantageous
• A level or equivalent in Maths and English (Grades A*–C)
• Full UK driving licence and access to a car is essential

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team at [e-mail]

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs.