Performance Administrator – Specialist Housing

A2Dominion Group; Staines-upon-Thames; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days’ holiday plus Bank Holidays

Pension contribution up to 8%

Health and lifestyle benefits fund up 

Disability Confident Employer

Job summary

A2Dominion is seeking a Performance Administrator to provide confidential administrative support to the Specialist Housing team. You’ll manage records, contract administration, financial processing and reporting to ensure smooth delivery of housing and support services.

Key duties include processing invoices, maintaining contracts, coordinating communications, and preparing reports. The role requires GCSEs in Maths and English, and at least two years of admin experience in a customer-focused

Qualifications

• Excellent writing skills including copywriting, editing and proofreading with accurate grammar and literacy.
• Excellent stakeholder relationship management skills and ability to maintain successful relationships with colleagues and customers.
• GCSE Maths and English (Grades A*-C) are required, or equivalent.

Responsibilities

• Provide comprehensive administrative support to the Supported Housing management and operational teams.
• Process and monitor invoices, ensuring accurate coding and timely payment.
• Support the administration, monitoring and review of Business Continuity Plans (BCPs).
• Coordinate the production and distribution of customer communications and resident information.
• Raise purchase orders, process invoices and maintain financial records.
• Maintain and update support contract information and documentation.
• Coordinate preparation, review and signing of new contracts and variations.
• Maintain filing systems and databases in line with GDPR requirements.
• Prepare reports, correspondence, presentations and meeting documentation.
• Schedule meetings, take minutes and track actions.
• Assist with audits, compliance checks and service monitoring.

Skills

Writing skills

Stakeholder management

Attention to detail

Time management

Customer service

Education

GCSE Maths & English

Job description

DBS Level: Standard

Hybrid working, with the office based in Staines.

About A2Dominion

We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well ashomesfor sale and shared ownership.

Role Overview

As Performance Administrator you will provide efficient, effective and confidential administrative support to the Specialist Housing team, ensuring the smooth delivery of housing and support services through accurate record keeping, contract administration, financial processing, reporting and general business support.

Key Responsibilities

• Provide comprehensive administrative support to the Supported Housing management and operational teams.


• Process and monitor catering invoices and other service-related invoices, ensuring accurate coding and timely payment.


• Support the administration, monitoring and review of Business Continuity Plans (BCPs).


• Coordinate the production and distribution of customer communications, including the Customer Digest and other resident information.


• Raise purchase orders, process invoices and maintain accurate financial records.


• Maintain and update support contract information and associated documentation.


• Coordinate the preparation, review and signing of new contracts and contract variations.


• Maintain accurate records, filing systems and databases in accordance with GDPR requirements.


• Prepare reports, correspondence, presentations and meeting documentation as required.


• Schedule meetings, take minutes and monitor completion of agreed actions.


• Support the team with audits, compliance checks and service monitoring activities.


• Respond to enquiries from internal and external stakeholders in a professional and timely manner.


• Undertake general administrative duties to support the effective operation of Specialist Housing services

More about you

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)


• At least two years’ administrative experience working in a customer-centered environment.


• Able to work effectively and diligently at a fast pace and meet tight deadlines with a keen eye for detail.


• Excellent writing skills including copywriting, editing and proofreading with accurate grammar and literacy.


• Excellent stakeholder relationship management skills and ability to maintain successful relationships with colleagues and customers.


• Knowledge of housing legislation, regulation, policy and best practice - desirable


• Experience of innovating and embedding new ideas within the public sector, charity or voluntary sector - desirable


• Experience of working with vulnerable residents or customers - desirable

Why A2Dominion?

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays)


• Up to 8% contributory pension


• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [e-mail]

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs.