Quality Assurance Officer

Rochdale Council; Rochdale; On-site; GBP 30,000 - 40,000; Full time

Job summary

Rochdale Council is seeking a Quality Assurance Officer to be an integral part of its Supported Housing Team. The role involves assessing housing standards and engaging with stakeholders to enhance the quality of housing solutions across the Borough. Ideal candidates will have relevant experience in social care or supported housing and a passion for effective service delivery.

Benefits

Casual User Car Allowance

Qualifications

• Experience in social care or supported housing assessment.
• Ability to engage with vulnerable service users.
• Proven track record in maintaining case files and reporting.

Responsibilities

• Engage with landlords and tenants to monitor housing standards.
• Undertake qualitative and quantitative support service assessments.
• Develop systems for recording and reporting project outcomes.

Skills

Engagement with stakeholders

Qualitative assessments

Quantitative assessments

Project management

Education

Experience in LA social care

Experience in supported housing

Job description

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Strategic Housing at Rochdale Council has been undertaking a customer-focussed transformation programme, which has included the creation of two new service areas: ‘People’ and ‘Property’.

Both services work together to deliver housing solutions across the Borough, including through our new customer delivery office in Rochdale town centre.

We require experienced housing professionals who are passionate about the real-life difference that quality housing makes in our community and who will want to be integral to that delivery.

We have an exciting vacancy for a Quality Assurance Officer to help contribute towards our vision for excellent strategic housing within the Borough.

The Officer will work within our newly established Supported Housing Team which focusses on privately-owned supported exempt accommodation, assessing and enforcing housing and support standards.

We require an individual who is passionate about the real-life difference that quality housing makes in our community and you will want to be a pro-active part of our service achieving that aim.

A key function of the role will be to engage with landlords, principally in the Supported Housing sector, tenants/licensees, service providers and other key stakeholders to monitor and promote and enforce housing standards.

A core function will be the ability to undertake qualitative and quantitative support service assessments, engaging with vulnerable service users to establish the level of support they are receiving.

An ideal candidate will have worked in LA social care, supported housing or similar assessment role. You will support the Housing Standards Team Lead and engage with officers in other services, such as Adult Social Care and Revenues & Benefits to assess potentially complex funding models.

You will relish the challenge of engaging with colleagues, landlords, customers and third sector partners, including welfare organisations.

You will be capable of prioritising tasks, delivering on set timetables and ensuring timely completion of project commitments.

You will be responsible for maintaining case files, spreadsheets and developing new systems for recording and reporting on project outcomes.

Casual User Car Allowance is payable

To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification.

As part of the selection process you will be required to give a presentation on a topic which will be advised closer to the time.

Unfortunately, we are unable to offer sponsorship for this role.