Quality Assurance Officer

Together; Cheadle; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading property finance expert in Cheadle as a Quality Assurance Officer. In this role, you'll ensure excellent customer outcomes through QA activities, contributing to a culture of continuous improvement while enjoying competitive benefits and a supportive team environment.

Benefits

26 days holiday plus birthday off

Discretionary annual bonus

Life assurance

Private medical insurance

Free local gym access

Amazing on-site subsidised Restaurant

Travel season ticket loans

Local bar/restaurant discounts

Qualifications

• Proficient in Microsoft Office suite.
• Experience in Quality Assurance and understanding of FCA expectations.
• Ability to provide constructive feedback.

Responsibilities

• Conduct QA activities to ensure customer outcomes.
• Maintain knowledge of business procedures for accurate assessments.
• Identify risks and share best practices with colleagues.

Skills

Customer Service Excellence

Attention to Detail

Planning & Organising

Feedback Provision

Quality Assurance Activity

Education

Experience within the Financial Services Industry

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SharePoint

InfoPath

Job description

Social network you want to login/join with:

• Responsible for ensuring the highest standards for our customers.
• Health cover and local gym access
• Very competitive base salary + up to 20% bonus
• Free access to our overseas holiday homes and camper vans!
• Work within a business that values a great customer journey

This role is based in the office Mon-Fri. - Only candidates who can commute to the office will be considered.

We’re Together–themarket leading property finance experts with an entrepreneurial spirit.Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by taking a common-sense approach to lending a range of mortgage and secured loan products to individuals and businesses

We’re looking for great people like you! from diverse backgrounds and experiences who love working together and putting customers at the heart of everything we do.

Job Description

As a Quality Assurance Officer , you will conduct Quality Assurance (QA) activity in order to ensure that Together Colleagues are delivering great customer outcomes and process guidelines, whilst adhering to regulatory requirements & company policy. Working within a team of 12, your role will be ensuring that fair & consistent customer outcomes have been reached, which are sustainable in the long-term.

As a Quality Assurance Officer, we are looking for someone to:

• Complete Quality Assurance activity in line with productivity expectations
• Maintain SME knowledge of business procedures to ensure accurate, ‘right first time’ QA assessments are undertaken
• Display consistent decision-making and provide constructive feedback to colleagues to drive improvements in competence and customer outcomes
• Help to identify key risks, trends and areas for improvement and ensure that both ‘best practice’ and common findings are shared with colleagues
• Escalate appropriately in the event of any significant regulatory or process breaches
• Identify and escalate deficiencies in business procedures that are impacting customer outcomes or business effectiveness
• Concise completion of scorecards, highlighting any risks identified and corrective action required

Qualifications

• High expectations of Customer Service excellence
• Proficient in use of Microsoft Word, Excel and Outlook
• Ability to provide feedback in a professional & constructive manner
• Excellent attention to detail
• Proven ability to plan & organise workload and to adhere to targets/deadlines
• Experience within the Financial Services Industry
• Good understanding of FCA expectations and the Consumer Duty outcomes
• Experience of Quality Assurance activity and a continuous improvement culture
• Familiar with SharePoint and InfoPath

Additional Information

Benefits working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Buy & sell holidays
• Discretionary annual bonus
• Life assurance
• Amazing on-site/ subsidised Restaurant
• Critical illness cover
• Health cash plan
• Private medical insurance
• Free access to company holiday homes
• Travel season ticket loans
• Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we’ll do all we can.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.