Quality Assurance Manager - Security

Compass Group UK & Ireland; Birmingham; Hybrid; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working arrangement

Professional development

Influence quality standards

Collaborative environment

Job summary

Compass Group UK Security is seeking an experienced Quality Management System Manager to support the development, implementation and continual improvement of our QMS across a national operation, including readiness for ISO 9001 Certification, NSI Guarding Gold approval and ongoing compliance with the SIA Approved Contractor Scheme.

This is a fantastic opportunity for a quality professional who thrives on driving compliance, improving business processes and embedding a culture of continuous

Qualifications

• Proven experience managing or maintaining a Quality Management System (QMS).
• Strong understanding of ISO 9001 and quality management principles.
• Experience conducting internal audits and supporting external audits.
• Knowledge of corrective actions, root cause analysis and continuous improvement methodologies.
• Excellent organisational and stakeholder management skills.

Responsibilities

• Lead the ongoing development and management of the Quality Management System (QMS).
• Ensure compliance with ISO 9001 and other relevant industry standards and accreditations.
• Plan and deliver internal audit programmes across the business.
• Manage corrective and preventative actions through to successful completion.
• Analyse quality performance data and identify trends, risks and opportunities.
• Support external audits and accreditation assessments.
• Review and maintain policies, procedures and quality documentation.
• Deliver training and guidance to managers and operational teams on quality processes.
• Work closely with operational and senior leadership teams to drive continuous improvement initiatives.
• Produce quality and compliance reports for senior stakeholders.

Skills

Quality Management

ISO 9001

Internal Audits

Root Cause Analysis

Stakeholder Management

Report Writing

Job description

Location

Hybrid / National Travel Required

Salary

£55k - £60k and Company Vehicle

Compass Group UK Security is looking for an experienced Quality Management System Manager to support the development, implementation and continual improvement of our Quality Management System across a diverse national operation, including readiness for ISO 9001 Certification, NSI Guarding Gold approval and ongoing compliance with the SIA Approved Contractor Scheme.

This is a fantastic opportunity for a quality professional who thrives on driving compliance, improving business processes and embedding a culture of continuous improvement. Working closely with operational leaders and support functions, you will ensure our quality standards remain industry-leading while supporting business growth and client satisfaction.

About The Role

As Quality Assurance Manager, you will be responsible for maintaining and enhancing our Quality Management System, ensuring compliance with relevant standards and supporting the business through internal and external audits.

You will act as the subject matter expert for quality management, working collaboratively with stakeholders across the business to identify opportunities for improvement, implement best practices and promote a culture of quality excellence.

Key Responsibilities

• Lead the ongoing development and management of the Quality Management System (QMS)
• Ensure compliance with ISO 9001 and other relevant industry standards and accreditations
• Plan and deliver internal audit programmes across the business
• Manage corrective and preventative actions through to successful completion
• Analyse quality performance data and identify trends, risks and opportunities
• Support external audits and accreditation assessments
• Review and maintain policies, procedures and quality documentation
• Deliver training and guidance to managers and operational teams on quality processes
• Work closely with operational and senior leadership teams to drive continuous improvement initiatives
• Produce quality and compliance reports for senior stakeholders

About You

We're looking for a proactive and engaging quality professional with the ability to influence stakeholders at all levels and drive meaningful improvements across a complex business.

Essential Requirements

• Proven experience managing or maintaining a Quality Management System
• Strong understanding of ISO 9001 and quality management principles
• Experience conducting internal audits and supporting external audits
• Knowledge of corrective action, root cause analysis and continuous improvement methodologies
• Excellent organisational and stakeholder management skills
• Strong communication and report-writing abilities
• Ability to work independently while managing multiple priorities

Desirable Requirements

• Lead Auditor or Internal Auditor qualification
• Experience in security, facilities management, hospitality or other multi-site service environments
• Knowledge of additional management system standards such as ISO 14001 or ISO 45001
• Experience supporting accreditation and certification processes

What We Offer

• Competitive salary
• Hybrid working arrangement
• Opportunities for professional development and further qualifications
• The chance to influence quality standards across a leading national organisation
• A collaborative and supportive working environment

If you're passionate about quality, compliance and continuous improvement and want to play a key role in shaping operational excellence across a growing business, we'd love to hear from you.