Quality Assurance Manager

MorePeople; Spalding; On-site; GBP 52,000 - 68,000; Full time

Job summary

MorePeople is seeking an experienced Quality Assurance Manager in Spalding to lead the QA team and drive food safety and quality across the site.

You will work with Technical, Procurement and Production to implement robust quality systems, monitor KPIs and deliver improvements, ensuring compliance with customer and regulatory standards.

Qualifications

• Proven experience leading QA teams in food production.
• Fresh produce experience is desirable, especially fruit.
• Strong leadership and people development skills.
• Solid understanding of HACCP, food safety legislation and quality systems.
• Excellent analytical and problem-solving abilities to spot trends.

Responsibilities

• Lead all site Quality Assurance activities ensuring safety and quality standards.
• Monitor product quality via robust systems, processes and KPI reporting.
• Coach and develop the QA team including recruitment and performance management.
• Analyse customer complaints and feedback to drive CAPAs and improvements.
• Champion continuous improvement and a culture of quality across teams.
• Produce season-end reviews and customer quality reports and identify trends.
• Support QIPs development and monitor quality performance targets.
• Lead quality improvement projects to enhance systems and ways of working.
• Support customer visits and maintain strong relationships with depots.
• Chair quarterly Quality Plan meetings and ensure actions are completed.
• Collaborate with Technical to drive supplier performance improvements.

Skills

Leadership

Quality Assurance

Food Safety

HACCP

Analytical Thinking

Problem Solving

Stakeholder Management

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Quality Assurance Manager (LH 21814) Spalding, England

Quality Assurance Manager

Are you passionate about food quality? We're looking for an experienced Quality Assurance Manager to lead the quality team and play a key role in ensuring their products consistently meet the highest food safety, legal and customer standards.

Working closely with Technical, Procurement and Production teams, you'll drive quality performance across the site, lead a talented QA team and champion a culture of continuous improvement.

What you'll be doing

• Leading all site Quality Assurance activities, ensuring products consistently meet food safety, legal, customer and internal quality standards.
• Working closely with the Quality and Procurement teams to monitor product quality through robust systems, processes and KPI reporting.
• Partnering with Team Leaders and Quality Controllers to identify quality issues, improve production processes and maintain product specifications.
• Analysing customer complaints, depot warnings, rejections and feedback, implementing effective corrective and preventative actions to reduce recurring issues.
• Managing, coaching and developing the Quality team, including recruitment, training, performance management, holiday planning and rota management.
• Creating a positive, high-performing team culture focused on quality, accountability and continuous improvement.
• Producing season-end reviews and customer quality reports, identifying trends and recommending improvements.
• Supporting the development and monitoring of Quality Improvement Plans (QIPs) and quality performance targets.
• Leading quality improvement projects to enhance systems, processes and ways of working.
• Supporting customer visits and maintaining strong relationships with customer depots.
• Chairing quarterly Quality Plan meetings, ensuring actions are completed and improvements delivered.
• Working alongside the Technical team to complete supplier end-of-season scorecards and help drive supplier performance improvements.
• Visiting UK third-party packing sites when required during the June to August period.

What we're looking for

• Experience in a Quality Assurance, Quality or Technical Management role within the food produce industry is a must have.
• Fresh produce experience is highly desirable, particularly with fresh fruit
• Strong leadership skills with experience managing, coaching and developing teams.
• A solid understanding of HACCP, food safety legislation and quality management systems.
• Strong analytical and problem-solving skills with the ability to identify trends and implement effective solutions.
• Confident communicator with the ability to build relationships across Technical, Production, Procurement and customer teams.
• Good IT skills, including Microsoft Word, Excel and internal quality management systems.
• A proactive approach with a passion for driving continuous improvement and delivering high standards.

This is an excellent opportunity for an experienced Quality professional who enjoys leading people, improving processes and making a real impact on product quality and customer satisfaction. You'll be joining a collaborative business where quality is at the heart of everything we do, with the opportunity to influence change and develop both people and processes.