Quality Assurance Manager

pib Group; Retford; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Quality Assurance Manager, where your expertise in the insurance sector will drive quality assurance activities. In this pivotal role, you will oversee quality monitoring, compliance audits, and stakeholder engagement to ensure adherence to regulatory standards. With a focus on continuous improvement, you will collaborate with teams to enhance processes and deliver insightful reports. This dynamic environment values your contributions, offering opportunities for professional development and a commitment to diversity and inclusion. If you are a motivated individual with a keen eye for detail, this is the perfect opportunity for you.

Benefits

Holiday Allowance

Death-in-Service Benefit

Pension Scheme

Enhanced Parental Leave

Flexible Benefits

Employee Welfare Programs

Professional Development Opportunities

Qualifications

• Extensive experience in the insurance broking industry or relevant qualifications.
• Strong report writing, communication, and presentation skills are essential.

Responsibilities

• Conduct quality monitoring reviews and report findings to stakeholders.
• Collaborate with Operations team to ensure compliance with FCA regulations.

Skills

Insurance Industry Experience

Report Writing

Communication Skills

MS Office Proficiency

Stakeholder Management

Organizational Skills

Attention to Detail

Education

Professional Insurance Qualifications

Strong Academic Background

Tools

MS Office

Job description

We are seeking an experienced insurance professional to join our team as a Quality Assurance Manager.

The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance activities throughout the Speciality Division, ensuring that processes are current, accurate, and compliant with FCA Regulations and our procedural standards.

Responsibilities:

1. Undertake quality monitoring reviews within the Speciality division and report findings to stakeholders.
2. Identify themes and learning outcomes from reviews; assist business areas with root cause analysis and staff training.
3. Propose solutions during review processes and present findings to business areas quarterly.
4. Collaborate with the wider Operations team to review internal processes for FCA compliance and procedural standards.
5. Ensure implementation of compliance audit findings and update monitoring systems accordingly.
6. Monitor and report on adherence to customer and regulatory requirements, including checks, sign-offs, refunds, breaches, complaints, fee applications, delegated authority, and MRCs.
7. Oversee breach logging, conduct root cause analysis, and engage with the business to implement improvements.
8. Participate in project activities such as training and process drafting within the operations team.
9. Provide MI reports to the wider operations team and business areas.

Essential Experience & Attributes:

• Extensive experience in the insurance broking industry or relevant professional insurance qualifications.
• Strong report writing, communication, and presentation skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent organizational and time management skills.
• Effective stakeholder management skills.
• Attention to detail.
• Flexible, enthusiastic, self-motivated, resilient, and tactful team player.

Desirable Experience & Attributes:

• Strong academic background.
• Professional insurance qualifications and relevant job-related certifications.
• Experience with Account Executive-led business, volume telesales, or assurance monitoring roles in brokers, insurers, or financial services.
• Knowledge of FCA GI regulation, London Market, MGA, GDPR, IDD, and risk management principles.
• Technical expertise combined with strong communication, analysis, and stakeholder management skills.
• Ability to work autonomously and in dynamic environments across various business operations.

Additional Information:

We offer a competitive salary and benefits including holiday allowance, death-in-service benefit, pension scheme, enhanced parental leave, flexible benefits, discounts, employee welfare programs, professional development opportunities, and more.

PIB Group is committed to diversity and inclusion and offers flexible working arrangements. We encourage applications from all qualified individuals.

REF-(Apply online only)