Quality Assurance Manager

ZipRecruiter; Retford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Manager to enhance compliance and quality within their Speciality Division. This role offers the opportunity to develop and manage quality assurance processes while ensuring adherence to FCA Regulations. You will conduct quality reviews, provide insightful reports, and collaborate with various teams to implement improvements. If you are an experienced insurance professional with strong analytical skills and a passion for quality, this position is perfect for you. Join a dynamic team where your contributions will make a significant impact on the organization’s success.

Qualifications

• Extensive experience in the insurance broking industry or related qualifications.
• Strong report writing and communication skills are essential.

Responsibilities

• Conduct quality monitoring reviews and report findings to stakeholders.
• Collaborate with Operations to improve compliance processes.

Skills

Insurance Industry Knowledge

Report Writing

Communication Skills

Presentation Skills

Stakeholder Management

Organizational Skills

Attention to Detail

Education

Professional Insurance Qualifications

Good Academic Record

Tools

MS Office

Job description

Job Description

We are seeking an experienced insurance professional to join our team as a Quality Assurance Manager. The role involves developing, managing, delivering, monitoring, and reporting on Quality Assurance within the Speciality Division, ensuring compliance with FCA Regulations and company standards.

Responsibilities:

1. Conduct quality monitoring reviews across the division, reporting findings to stakeholders.
2. Identify themes and learning outcomes, providing root cause analysis and training to staff.
3. Present solutions and findings to business areas quarterly.
4. Collaborate with the Operations team to review and improve internal processes and procedures for compliance.
5. Ensure implementation of audit findings and update monitoring systems accordingly.
6. Monitor adherence to customer and regulatory requirements, including checks, sign-offs, refunds, breaches, complaints, and delegated authorities.
7. Oversee breach logging, conduct root cause analysis, and engage with the business for improvements.
8. Participate in projects such as training and process drafting.
9. Provide MI reports to the wider operations team and business areas.

Essential Experience & Attributes:

• Extensive experience in the insurance broking industry or related qualifications.
• Strong report writing, communication, and presentation skills.
• Proficiency in MS Office tools.
• Excellent organizational and stakeholder management skills.
• Attention to detail, flexibility, self-motivation, resilience, and tactfulness.

Desirable Experience & Attributes:

• Good academic record and professional insurance qualifications.
• Experience with account executive-led business, telesales, or assurance monitoring roles.
• Knowledge of FCA GI regulation, London Market, MGA, GDPR, IDD, and risk management principles.
• Ability to work independently and in dynamic environments.