Quality Assurance Manager

ZipRecruiter; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading charity in Scotland is seeking a Quality Assurance Manager to enhance service delivery for individuals with chest, heart, stroke, and Long Covid conditions. The role involves strategic oversight of quality assurance frameworks, leadership in best practices for service delivery, and ensuring optimal outcomes through effective monitoring and evaluation.

Benefits

Flexible working options

Commitment to equality of opportunity

Qualifications

• Experience in quality assurance across health & social care and third sector.
• Ability to work to high professional standards and use initiative.
• Strong leadership and communication skills.

Responsibilities

• Drive a culture of excellence across Community Healthcare Support services.
• Accountable for strategic oversight and enhancement of QA frameworks.
• Champion alignment of service standards with best practices and regulations.

Skills

Leadership

Communication

Organizational skills

Education

Professional qualification/registration in health and/or social care

Tools

IT skills

Job description

Job Description

Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

You will be part of Scotland’s leading charity providing support to people with chest, heart, stroke and Long Covid conditions, to live life to the full again. Our Community Healthcare Support Service model forms a nationwide network of local support groups, healthcare professionals, volunteers, and one-to-one support teams helping families adjust to life with a heart or lung condition, long COVID, or after a stroke.

To support the delivery of our ambitious NLHL strategy, CHSS is seeking to appoint a Quality Assurance Manager. In this role, the post holder will play a pivotal role in driving a culture of excellence across CHSS Community Healthcare Support services. This leadership position will be accountable for the strategic oversight and continuous enhancement of quality assurance (QA) frameworks, ensuring robust governance is embedded throughout the Service Delivery department. The role will champion the alignment of service standards with best practices, regulatory requirements, and contractual obligations, while proactively identifying opportunities for quality improvement. This role will serve as a subject matter expert in clinical governance, quality assurance, and quality improvement, and in collaboration with the senior management team, will support the systematic monitoring and evaluation of service performance to ensure optimal outcomes for service users and stakeholders.

CHSS is seeking an experienced leader with proven experience in quality assurance across health & social care and third sector environments. Applicants will have a recognised professional qualification/registration within health and/or social care and possess excellent leadership, communication, and organizational skills. Confidence in IT skills and experience working to a high professional standard using own initiative is essential.

CHSS also supports flexible recruitment through Working Families and we are “happy to talk flexible working”.

In line with our commitment to safeguarding, this role is subject to PVG check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer, or member of staff is unfairly treated on the grounds of offending background.

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