Quality Assurance Manager

MUVE Homecare; Birmingham; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

MUVE Homecare seeks a Group Quality Manager to enhance quality assurance and compliance within therapeutic residential care for young adults. The role involves leading audits, supporting regulatory readiness, and driving excellence in service delivery across multiple sites. Join a values-driven organization committed to impactful care.

Benefits

Flexible working arrangements

Opportunities for professional development

Making a real impact on care standards

Qualifications

• Strong knowledge of CQC and Ofsted regulatory frameworks.
• Experience in therapeutic residential care or with young adults.
• Ability to interpret legislation and inspection outcomes.

Responsibilities

• Lead internal audits and quality reviews across services.
• Develop quality policies and ensure compliance with regulations.
• Produce reports for senior leadership on quality and compliance.

Skills

Compliance

Quality Assurance

Analytical Skills

Communication

Education

Qualification in Health & Social Care

Job description

Job Title: Group Quality Manager – CQC & Ofsted

Reports to:Operations Director

Location: Birmingham - Multi-site (with flexibility for remote work and travel to services)

Salary: Competitive, dependent on experience

Contract Type: Full-time, Permanent

About Us

Muve Homecare is a growing organisation providing therapeutic residential care for young adults aged 18–30. Our homes offer safe, trauma-informed environments designed to support healing, growth, and independence. As we expand, we're committed to maintaining the highest standards of care through robust quality assurance, governance, and compliance.

Role Overview

We are seeking an experienced and driven Group Quality Manager to oversee and strengthen regulatory compliance, service quality, and continuous improvement across our homes regulated by both CQC (Care Quality Commission) and Ofsted. You will lead our quality and compliance framework, ensuring we deliver outstanding care and meet or exceed all statutory requirements.

Key Responsibilities

Quality Assurance & Compliance

• Lead and coordinate internal audits and quality reviews across services.
• Ensure services consistently meet or exceed CQC and Ofsted standards.
• Monitor compliance with key legislation, guidance, and best practice.
• Develop and update quality policies, procedures, and frameworks.
• Support services through CQC and Ofsted inspections, including readiness reviews and post-inspection action plans.

Governance & Reporting

• Maintain oversight of incident management, complaints, safeguarding, and improvement plans.
• Analyse service performance data, trends, and KPIs to inform strategic improvements.
• Produce regular quality and compliance reports for senior leadership and the board.

Leadership & Support

• Provide expert guidance and training to home managers and staff on regulatory expectations.
• Drive a culture of excellence, accountability, and learning.
• Collaborate with the safeguarding lead, clinical leads, and operations teams to embed quality at all levels.

Person Specification

• Proven experience in a quality or compliance leadership role within health or social care.
• Strong knowledge of both CQC and Ofsted regulatory frameworks.
• Excellent understanding of safeguarding, governance, and risk management.
• Ability to interpret legislation, guidance, and inspection outcomes.
• Exceptional communication, analytical, and report-writing skills.
• Full UK driving licence and willingness to travel.
• Experience working in therapeutic residential care or with young adults.
• Qualification in Health & Social Care, Quality Management, or equivalent.
• Experience leading service improvement plans and audits.

Why Join Muve Homecare?

• Be part of a values-driven organisation making real impact.
• Support innovative, therapeutic models of care.
• Work in a collaborative, supportive environment with opportunities to shape service excellence.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at MUVE Homecare by 2x

West Midlands, England, United Kingdom 2 weeks ago

Wednesbury, England, United Kingdom 3 months ago

West Bromwich, England, United Kingdom 2 weeks ago

Smethwick, England, United Kingdom 2 weeks ago

Wednesbury, England, United Kingdom 4 months ago

Birmingham, England, United Kingdom 4 weeks ago

Staffordshire, England, United Kingdom 2 weeks ago

Coventry, England, United Kingdom 4 weeks ago

APQP & Quality Assurance Project Lead Engineer

West Midlands, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 1 week ago

West Midlands, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.