Quality Assurance Lead, Repairs & Maintenance

Reed; Greater London; On-site; GBP 62,000 - 69,000; Full time

Benefits offered by this job

Flexible working conditions

Job summary

Reed is seeking a Quality Assurance Manager for our Repairs & Maintenance service in Central London. The role leads QA, performance monitoring, and continuous improvement to ensure safe, compliant service delivery.

The position focuses on audits, quality inspections, and assurance activities across operations, with reports and dashboards to identify risks and improvements. The role requires strong leadership and IT proficiency.

Qualifications

• Proven management and leadership experience in a related public service field.
• Demonstrable ability to establish positive relationships with a wide range of stakeholders.
• Highly developed written and verbal communication skills, capable of producing detailed reports and training materials.
• Ability to make clear, coherent, and legally compliant decisions at both strategic and operational levels.
• Experience managing complex tasks simultaneously and delivering high-quality outputs within tight deadlines.
• Strong analytical skills with the ability to gather, understand, and use data for informed decision-making.
• Excellent presentation and strong IT skills.

Responsibilities

• Lead the quality assurance and performance management functions, providing independent scrutiny and assurance of service delivery, compliance, and customer outcomes.
• Develop and maintain a comprehensive quality assurance framework to ensure services meet all regulatory standards and contractual obligations.
• Provide professional advice and assurance on service performance and quality to the Head of Repairs & Maintenance.
• Design and deliver a programme of audits, service reviews, quality inspections, and assurance activities across operations.
• Monitor and evaluate service performance through detailed reports and dashboards, identifying trends, risks, and opportunities for improvement.
• Lead contractor challenge and recovery activities, and support staff management to ensure effective service delivery.
• Review and monitor contractor performance against contractual obligations and service standards.
• Investigate service failures and recommend corrective actions to improve service quality and compliance.

Skills

Leadership

Stakeholder management

Communication

Decision making

Data analysis

Presentation

IT skills

Job description

Reed is seeking a Quality Assurance Manager for our Repairs & Maintenance service in Central London. The role leads QA, performance monitoring, and continuous improvement to ensure safe, compliant service delivery.

The position focuses on audits, quality inspections, and assurance activities across operations, with reports and dashboards to identify risks and improvements. The role requires strong leadership and IT proficiency.