Quality Assurance Lead - Integrated Front Door

Staffordshire County Council; Walton On The Hill; Vor Ort; GBP 55.000 - 70.000; Vollzeit

Zusammenfassung

Staffordshire County Council is seeking a Quality Assurance Lead for the Staffordshire Families Integrated Front Door (SFIFD). You will oversee audits of contacts and referrals, align insights with learning, and drive improvements across safeguarding services.

This role reports into a leadership team focused on collaboration and continuous development. The post requires substantial children and families experience, a social work qualification, and the ability to manage staff and present complex

Qualifikationen

• Have substantial experience of working in children and families services.
• Have social work qualification, alongside significant post-qualifying experience in a senior or advanced social worker role - ideally to include experience of managing, supervising or supporting staff
• Have experience in reflective decision making, a sound knowledge of Staffordshire's processes, internal and commissioned services, and professional external agencies.
• Be flexible with working hours as there will be occasions where evening work may be needed
• Bring a desire to support children and families to give them the right support, at the right time with the aim of keeping families together where it's safe to do so
• Be passionate, enthusiastic and enjoy working in a dynamic and fast paced environment.
• Have experience of handling and presenting complex data to a range of audiences, and significant experience of auditing and quality assurance across a range of settings.

Aufgaben

• Support the team to undertake regular audits of contacts, referrals and decision-making within the Integrated Front Door. Align performance insight with audit findings, thematic learning, improvement activity and inspection readiness.
• Provide line management, supervision and professional oversight to the Performance & Contact Centre Analyst, ensuring that performance reporting, data analysis and service intelligence support quality assurance, operational grip and service improvement.
• Hold strategic oversight of quality and performance arrangements within the contact centre function, ensuring that service quality, consistency, resilience and improvement activity are maintained.
• Support the effectiveness of multi-agency working, through information sharing, auditing, analysis and joint decision-making within the SFIFD.
• Monitor consistency in the application of local thresholds and pathways across agencies. Identify trends, themes and risks to inform service improvement and demand management and training needs.
• Support the development of clear reports, briefings and assurance updates for senior managers, safeguarding partnerships and governance boards. Contribute to the continuous development of SFIFD policies, procedures and tools.
• Support inspection readiness (e.g. Ofsted), including evidence gathering related to SFIFD effectiveness and learning from feedback and improvement.

Kenntnisse

Auditing

Quality assurance

Data analysis

Staff supervision

Decision making

Communication

Ausbildung

Social work qualification

Jobbeschreibung

The Staffordshire Families Integrated Front Door (SFIFD) is on an ambitious improvement journey, and we're looking for a skilled and motivated Quality Assurance Lead to join our Integrated Front Door at a critical point of change and development. This is an exciting opportunity to:

• Lead a key service that shapes children and families' first experience of social care
• Influence practice, culture and outcomes at pace
• Be part of a supportive leadership team committed to learning, collaboration and improvement

If you are passionate about safeguarding, early help and empowering teams to deliver their best work, we would love to hear from you.

Main Responsibility

• Support the team to undertake regular audits of contacts, referrals and decision-making within the Integrated Front Door. Align performance insight with audit findings, thematic learning, improvement activity and inspection readiness.
• Provide line management, supervision and professional oversight to the Performance & Contact Centre Analyst, ensuring that performance reporting, data analysis and service intelligence support quality assurance, operational grip and service improvement.
• Hold strategic oversight of quality and performance arrangements within the contact centre function, ensuring that service quality, consistency, resilience and improvement activity are maintained.
• Support the effectiveness of multi-agency working, through information sharing, auditing, analysis and joint decision-making within the SFIFD.
• Monitor consistency in the application of local thresholds and pathways across agencies. Identify trends, themes and risks to inform service improvement and demand management and training needs.
• Support the development of clear reports, briefings and assurance updates for senior managers, safeguarding partnerships and governance boards. Contribute to the continuous development of SFIFD policies, procedures and tools.
• Support inspection readiness (e.g. Ofsted), including evidence gathering related to SFIFD effectiveness and learning from feedback and improvement.

Minimum Criteria

• have substantial experience of working in children and families services.
• have social work qualification, alongside significant post-qualifying experience in a senior or advanced social worker role - ideally to include experience of managing, supervising or supporting staff
• have experience in reflective decision making, a sound knowledge of Staffordshire's processes, internal and commissioned services, and professional external agencies.
• be flexible with working hours as there will be occasions where evening work may be needed
• bring a desire to support children and families to give them the right support, at the right time with the aim of keeping families together where it's safe to do so
• be passionate, enthusiastic and enjoy working in a dynamic and fast paced environment.
• have experience of handling and presenting complex data to a range of audiences, and significant experience of auditing and quality assurance across a range of settings.

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

Benefits

Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire