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Staffordshire County Council; Stone; Presencial; GBP 52.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability Confident employer

Guaranteed interview if eligible

Armed Forces employer

Descripción de la vacante

Staffordshire County Council’s Integrated Front Door is seeking a Quality Assurance Lead to shape how we respond to children and families at first contact. You will lead audits of contacts, referrals and decision‑making, aligning insights with improvement activity and inspection readiness.

You will provide line management and professional oversight for the Performance & Contact Centre Analyst, oversee quality and performance across the contact centre, and support multi‑agency information

Formación

• have substantial experience of working in children and families services.
• have social work qualification, alongside significant post-qualifying experience in a senior or advanced social worker role - ideally to include experience of managing, supervising or supporting staff
• have experience in reflective decision making, a sound knowledge of Staffordshire’s processes, internal and commissioned services, and professional external agencies.
• be flexible with working hours as there will be occasions where evening work may be needed
• bring a desire to support children and families to give them the right support, at the right time with the aim of keeping families together where it’s safe to do so
• be passionate, enthusiastic and enjoy working in a dynamic and fast paced environment.
• have experience of handling and presenting complex data to a range of audiences, and significant experience of auditing and quality assurance across a range of settings.

Responsabilidades

• Support the team to undertake regular audits of contacts, referrals and decision‑making within the Integrated Front Door. Align performance insight with audit findings, thematic learning, improvement activity and inspection readiness.
• Provide line management, supervision and professional oversight to the Performance & Contact Centre Analyst, ensuring that performance reporting, data analysis and service intelligence support quality assurance, operational grip and service improvement.
• Hold strategic oversight of quality and performance arrangements within the contact centre function, ensuring that service quality, consistency, resilience and improvement activity are maintained.
• Support the effectiveness of multi‑agency working, through information sharing, auditing, analysis and joint decision‑making within the SFIFD.
• Monitor consistency in the application of local thresholds and pathways across agencies. Identify trends, themes and risks to inform service improvement and demand management and training needs.
• Support the development of clear reports, briefings and assurance updates for senior managers, safeguarding partnerships and governance boards. Contribute to the continuous development of SFIFD policies, procedures and tools.
• Support inspection readiness (e.g. Ofsted), including evidence gathering related to SFIFD effectiveness and learning from feedback and improvement.

Conocimientos

Children and families services

Social work background

Auditing and QA experience

Data reporting

Staff supervision

Decision making

Multi‑agency collaboration

Educación

Social work qualification

Descripción del empleo

Quality Assurance Lead - Integrated Front Door

Are you an experienced social worker ready to make a real impact at the Front Door?

The Staffordshire Families Integrated Front Door (SFIFD) is on an ambitious improvement journey, and we’re looking for a skilled and motivated Quality Assurance Lead to join our Integrated Front Door at a critical point of change and development.

This is an exciting opportunity to:

• Lead a key service that shapes children and families’ first experience of social care
• Influence practice, culture and outcomes at pace
• Be part of a supportive leadership team committed to learning, collaboration and improvement

If you are passionate about safeguarding, early help and empowering teams to deliver their best work, we would love to hear from you.

Main Responsibilities

• Support the team to undertake regular audits of contacts, referrals and decision‑making within the Integrated Front Door. Align performance insight with audit findings, thematic learning, improvement activity and inspection readiness.
• Provide line management, supervision and professional oversight to the Performance & Contact Centre Analyst, ensuring that performance reporting, data analysis and service intelligence support quality assurance, operational grip and service improvement.
• Hold strategic oversight of quality and performance arrangements within the contact centre function, ensuring that service quality, consistency, resilience and improvement activity are maintained.
• Support the effectiveness of multi‑agency working, through information sharing, auditing, analysis and joint decision‑making within the SFIFD.
• Monitor consistency in the application of local thresholds and pathways across agencies. Identify trends, themes and risks to inform service improvement and demand management and training needs.
• Support the development of clear reports, briefings and assurance updates for senior managers, safeguarding partnerships and governance boards. Contribute to the continuous development of SFIFD policies, procedures and tools.
• Support inspection readiness (e.g. Ofsted), including evidence gathering related to SFIFD effectiveness and learning from feedback and improvement.

The Ideal Candidate

The minimum criteria that will be used to shortlist for this role will be:

• have substantial experience of working in children and families services.
• have social work qualification, alongside significant post-qualifying experience in a senior or advanced social worker role - ideally to include experience of managing, supervising or supporting staff
• have experience in reflective decision making, a sound knowledge of Staffordshire’s processes, internal and commissioned services, and professional external agencies.
• be flexible with working hours as there will be occasions where evening work may be needed
• bring a desire to support children and families to give them the right support, at the right time with the aim of keeping families together where it’s safe to do so
• be passionate, enthusiastic and enjoy working in a dynamic and fast paced environment.
• have experience of handling and presenting complex data to a range of audiences, and significant experience of auditing and quality assurance across a range of settings.

This is a unique opportunity to shape how we support children and families from first contact at Staffordshire's Integrated Front Door.

This post will be subject to an enhanced DBS check and Police vetting.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to

Our rewards and benefits - Careers at Staffordshire

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Quality Assurance Lead - Integrated Front Door (Job Details)

Company: Staffordshire County Council Salary: £51,928 to £56,293 a year Hours: Full-time Location: Lindum House, Stone, ST15 0SD, ST15 0SD Job type: Permanent Posting date: 16 Oct 2026 Closing date: 3 Nov 2026