Quality Assurance Lead - Integrated Front Door

Staffordshire Local Enterprise Partnership; Stone; On-site; GBP 55,000 - 75,000; Full time

Job summary

Staffordshire County Council in Stone seeks a Quality Assurance Lead for the Integrated Front Door to shape the first experience of social care for children and families. The role involves auditing, performance insight, and driving improvement through multi‑agency collaboration.

The post requires substantial social work experience, line management skills, and the ability to analyse data for governance boards and inspection readiness. DBS and safeguarding commitments apply.

Qualifications

• Have substantial experience of working in children and families services.
• Have a social work qualification, alongside significant post-qualifying experience in a senior or advanced social worker role.
• Experience in reflective decision making and knowledge of Staffordshire’s processes, internal and commissioned services, and external agencies.
• Be flexible with working hours as there will be occasions when evening work may be needed.
• Desire to support children and families to give them the right support at the right time with the aim of keeping families together where it’s safe.
• Be passionate, enthusiastic and comfortable in a dynamic, fast paced environment.
• Have experience presenting and auditing complex data to a range of audiences.

Responsibilities

• Lead regular audits of contacts, referrals and decision‑making within the Integrated Front Door.
• Provide line management, supervision and oversight to the Performance & Contact Centre Analyst.
• Hold strategic oversight of quality and performance arrangements within the contact centre function.
• Support multi‑agency information sharing, auditing, analysis and joint decision‑making within SFIFD.
• Monitor application of local thresholds and pathways across agencies; identify trends and risks for service improvement.
• Develop clear reports, briefings and assurance updates for senior managers and governance boards; support policy/tool development.
• Assist inspection readiness (e.g. Ofsted) with evidence gathering and learning.

Job description

The following content displays a map of the jobs location - Lindum House, Stone, ST15 0SD

Quality Assurance Lead - Integrated Front Door

Job Reference staffscc/TP/905/4817

Number of Positions:

1

Contract Type:

Permanent Full time

Working Hours:

37

Location:

Lindum House, Stone, ST15 0SD

Closing Date:

03/11/2026

Job Category:

Directorate:

Children and Families

Business Unit:

Children's Services

Job Introduction

Are you an experienced social worker ready to make a real impact at the Front Door?

The Staffordshire Families Integrated Front Door (SFIFD) is on an ambitious improvement journey, and we’re looking for a skilled and motivated Quality Assurance Lead to join our Integrated Front Door at a critical point of change and development.

This is an exciting opportunity to:

• Lead a key service that shapes children and families’ first experience of social care


• Influence practice, culture and outcomes at pace


• Be part of a supportive leadership team committed to learning, collaboration and improvement

If you are passionate about safeguarding, early help and empowering teams to deliver their best work, we would love to hear from you.

Main Responsibilities

• Support the team to undertake regular audits of contacts, referrals and decision‑making within the Integrated Front Door. Align performance insight with audit findings, thematic learning, improvement activity and inspection readiness.


• Provide line management, supervision and professional oversight to the Performance & Contact Centre Analyst, ensuring that performance reporting, data analysis and service intelligence support quality assurance, operational grip and service improvement.


• Hold strategic oversight of quality and performance arrangements within the contact centre function, ensuring that service quality, consistency, resilience and improvement activity are maintained.


• Support the effectiveness of multi‑agency working, through information sharing, auditing, analysis and joint decision‑making within the SFIFD.


• Monitor consistency in the application of local thresholds and pathways across agencies. Identify trends, themes and risks to inform service improvement and demand management and training needs.


• Support the development of clear reports, briefings and assurance updates for senior managers, safeguarding partnerships and governance boards. Contribute to the continuous development of SFIFD policies, procedures and tools.


• Support inspection readiness (e.g. Ofsted), including evidence gathering related to SFIFD effectiveness and learning from feedback and improvement.

The Ideal Candidate

The minimum criteria that will be used to shortlist for this role will be:

• have substantial experience of working in children and families services.


• have social work qualification, alongside significant post-qualifying experience in a senior or advanced social worker role - ideally to include experience of managing, supervising or supporting staff


• have experience in reflective decision making, a sound knowledge of Staffordshire’s processes, internal and commissioned services, and professional external agencies.


• be flexible with working hours as there will be occasions where evening work may be needed


• bring a desire to support children and families to give them the right support, at the right time with the aim of keeping families together where it’s safe to do so


• be passionate, enthusiastic and enjoy working in a dynamic and fast paced environment.


• have experience of handling and presenting complex data to a range of audiences, and significant experience of auditing and quality assurance across a range of settings.

This is a unique opportunity to shape how we support children and families from first contact at Staffordshire's Integrated Front Door.

This post will be subject to an enhanced DBS check and Police vetting.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.