Quality Assurance Lead

Dreams; High Wycombe; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus scheme

Generous staff discount

Buy-in schemes for extra holiday

Enhanced maternity and paternity pay

Free onsite parking

Free onsite gym

Hybrid and flexible working

Job summary

Dreams is seeking a Quality Assurance Lead in High Wycombe to shape and drive our quality strategy across the technology estate. You will lead a QA team, champion automation and collaborate with a strategic testing partner to ensure high standards and timely delivery.

You’ll define testing strategies, own testing across projects, and monitor metrics while mentoring teams and promoting a quality-first culture within Technology.

Qualifications

• Extensive QA/Testing leadership experience with proven outcomes.
• Experience defining testing strategies and quality frameworks.
• Strong Agile delivery and SDLC knowledge.
• Excellent communication and stakeholder management.
• Experience with third-party testing suppliers.

Responsibilities

• Define and evolve Dreams' testing strategy, standards and quality framework.
• Lead, coach and develop the QA team.
• Own testing across projects, enhancements and changes.
• Drive test automation and modern quality engineering.
• Oversee testing for Dynamics 365, ecommerce, and digital platforms.
• Monitor quality metrics, defect trends and release readiness.
• Manage relationships with testing partners and suppliers.

Skills

QA leadership

Team leadership

Testing strategy

Quality framework

Agile practices

Stakeholder management

Third-party testing management

Dynamics 365 Finance & Operations

Retail/ecommerce testing

Automation tools

Azure DevOps

API/integration testing

ISTQB certification

AI-assisted testing tools

Tools

Azure DevOps

Automation frameworks

Testing tools

Job description

Bedquarters (Head Office)PermanentFull timeHigh WycombeThe RoleYour dream roleLead the quality strategy behind the technology that keeps Dreams moving.As our Quality Assurance Lead, you'll shape and drive quality assurance across our technology estate, ensuring solutions are delivered to the highest standards. You'll lead a team of QA professionals, champion automation and continuous improvement, and help build a quality-first culture across Technology.You'll also manage our strategic testing partner, ensuring testing services support business priorities, quality standards and successful delivery.How you'll help the nation sleep betterDefine and evolve Dreams' testing strategy, standards and quality framework.Lead, coach and develop the QA team.Own testing across projects, system enhancements and technology change initiatives.Drive test automation and modern quality engineering practices.Oversee testing for Dynamics 365, ecommerce, digital platforms, integrations and business systems.Monitor quality metrics, defect trends and release readiness.Manage relationships with testing partners and suppliers.Champion continuous improvement and a quality-first mindset across Technology.The PersonThe dream qualitiesWe're dreaming of someone who's:An experienced QA, Testing or Quality Engineering leader.Proven in building and developing high-performing testing teams.Experienced in defining testing strategies and quality frameworks.Knowledgeable in Agile delivery and software development lifecycles.A confident stakeholder manager with excellent communication skills.Experienced in managing third-party testing suppliers.You'll also bring:Strong experience with Microsoft Dynamics 365 Finance & Operations.Experience testing retail, ecommerce or digital platforms.Knowledge of automation frameworks and testing tools.Experience with Azure DevOps or similar platforms.Understanding of API, integration and data testing.Bonus points for retail experience, ISTQB certification and knowledge of AI-assisted testing tools.In return, we offer youAnnual bonus schemeGenerous staff discountSavings on shopping, holidays and restaurantsBuy-in schemes for extra holiday and private healthcareEnhanced maternity and paternity payFree onsite parkingFree onsite gymRetail Trust wellbeing supportElectric car salary sacrifice schemeHybrid and flexible workingAbout DreamsSince 1985, we've been making bedtimes better, and we're not hitting the snooze button anytime soon. Backed by Somnigroup, the world's largest bedding provider, we sell over 14,000 mattresses, bases and headboards every week.Join Dreams and you'll become part of a collaborative, ambitious team where innovation is encouraged, achievements are celebrated and every dreamer plays a part in our success.We can’t promise breakfast in bedBut, we can promise these:Wellbeing that worksIt’s not something we sweep under the bed – it’s central to how we look after each other. It’s not something we sweep under the bed – it’s central to how we look after each other.Perks you can pickLife looks different for everyone, so we give you options.Room to growYour career should feel like a journey, not a dead end.Extra goodiesEvery department has its own little Dream extras.Perks you can pickLife looks different for everyone, so we give you options.Buy extra holiday when you need more time off, opt into private healthcare or make use of our savings and loans schemes.Are you a sun seeker who wants an extra week to drink pina coladas somewhere tropical, maybe you’d like a few extra days to spend time with your little ones or perhaps you’ve just got a bit of DIY or a home project you can’t seem to find the time to finish off… Well, good news, we have an amazing scheme where you can buy up to five extra days holiday per year.Take advantage of fantastic discounts on everyday products and services offered to you just for being a Dreams colleague. From discounted gym memberships, days out, supermarket vouchers to cinema trips, there’s great discounts to benefit everyone. There are also loads of great resources to help support your health & wellbeing.Perks you can pickLife looks different for everyone, so we give you options.Buy extra holiday when you need more time off, opt into private healthcare or make use of our savings and loans schemes.Are you a sun seeker who wants an extra week to drink pina coladas somewhere tropical, maybe you’d like a few extra days to spend time with your little ones or perhaps you’ve just got a bit of DIY or a home project you can’t seem to find the time to finish off… Well, good news, we have an amazing scheme where you can buy up to five extra days holiday per year.Take advantage of fantastic discounts on everyday products and services offered to you just for being a Dreams colleague. From discounted gym memberships, days out, supermarket vouchers to cinema trips, there’s great discounts to benefit everyone. There are also loads of great resources to help support your health & wellbeing.Room to growYour career should feel like a journey, not a dead end.That’s why we invest in training and development that helps you stretch your skills and reach your next goal – whatever that looks like. You’ll have access to workshops, mentoring, leadership programmes and apprenticeships that lead to recognised qualifications. Because at Dreams, growing your career should feel as natural as getting a good night’s sleep.Extra goodiesEvery department has its own little Dream extras.In Retail, you’ll find competitive salaries, uncapped commission and peak incentives that make going above and beyond worth it. In Distribution, there are performance-related bonuses and recognition awards for those who go the extra mile. In Bedquarters, you’ll enjoy hybrid working, annual bonuses and colleague discounts. And in our Bed Factory, you’ll get hands-on support and full training to help you master your craft. Wherever you work, you’ll find benefits that fit your role, reward your effort and help you feel right at home.Where you’ll be workingHere is where you’ll be based, whether that’s Bedquarters, or our Bed Factory or one of our stores.High Wycombe