Quality Assurance Engineer – Service Desk and Processes

Windracers Ltd; Fareham; On-site; GBP 40,000 - 56,000; Full time

Job summary

Windracers Ltd in Fareham is seeking a Quality Assurance Engineer to support issue resolution and improve engineering processes with oversight from the Quality Lead. You will triage service desk and urgent customer requests, work with subject matter experts to identify root causes, and help write new engineering processes for the team.

A strong STEM background and good communication are essential. Strong attention to detail and ability to collaborate with cross-functional teams will help deliver

Qualifications

• Strong background in STEM and engineering principles, preferably aeronautical.
• IT skills sufficient to master the tools in use and assist others.
• Jira experience desirable or willingness to learn process automation.
• Excellent verbal and written communication skills.
• Right to work in the UK and willingness to undertake a BPSS.

Responsibilities

• Triage and resolve issues from service desks and urgent customer support requests.
• Resolve issues using available documentation and growing system knowledge.
• Work with subject matter experts to identify root causes of engineering quality issues.
• Support the efficient running of Engineering processes and spot inefficiencies.
• Write new engineering processes with the help of the Quality Lead.

Skills

STEM background

Engineering principles

Verbal communication

Written communication

Customer focus

Right to work UK

BPSS readiness

Tools

Jira

Job description

The Quality Assurance Engineer is responsible for supporting issue resolution, running engineering processes and improving engineering processes (with oversight from experienced Quality Assurance Engineers and the Quality Lead).

Key Responsibilities

Supporting Issue Resolution

1. Triage and deal with issues from both service desks and urgent customer support requests.
2. Resolve issues using the available technical documentation and, in time, built up knowledge of the system
3. Work with subject matter experts for a quick resolution for engineering quality issues and proactively identify the root cause

Run and improve Processes

1. Support the efficient running of Engineering processes at Windracers
2. Support experienced Quality Assurance Engineers and the Quality Lead to spot inefficiencies in existing processes and implement improvements
3. Write new engineering processes with the help of the Quality Lead

Skills & Experience

• Strong background in STEM, logical reasoning and general engineering principles, preferably with a specialisation in aeronautical engineering
• Native IT skills sufficient to master the tools in use and assist others with their use
• Jira experience desirable or a keen willingness to learn process automation
• Great attention to detail and a passion for a high-quality product
• Excellent verbal and written communication skills
• Good understanding of business needs and the ability to focus on the issues that matter to the customer
• Right to work within the UK
• Willingness to undertake a BPSS

Other The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the company. The job description may be reviewed on an ongoing basis in accordance with the changing needs of the organisation