Quality Assurance Associate: ISO & Process Improvement

Pearson

Rotherham

Hybrid

GBP 28,000 - 38,000

Full time

9 days ago

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Job summary

Pearson is seeking an Advanced Associate, Quality Assurance to manage quarantine processes, monitor quality, analyse data, and support audits to ensure ISO 9001/27001/22301 compliance. You will work with operations to identify issues and drive improvements.

The role emphasizes data-driven decision making, stakeholder updates, and cross-functional collaboration in a fast-paced environment.

Qualifications

Strong communication and stakeholder management skills.
Excellent attention to detail and customer focus.
Ability to work under pressure and meet deadlines.
Understanding of ISO 9001, ISO 27001, and ISO 22301 standards.
Experience in quality, operations, or process-driven environments.
Experience managing and coordinating temporary staff in a fast-paced operational environment.
Knowledge of examination processing (electronic and traditional).
Strong Microsoft Office skills, particularly Excel for data analysis.

Responsibilities

Manage and prioritise work within the Quarantine Management System (QMS).
Resolve quarantine issues within SLAs and provide stakeholder updates.
Ensure accurate, consistent data management and reporting.
Support quality audits, compliance activities, and corrective actions.
Analyse operational data to identify trends and improvement opportunities.
Drive continuous improvement initiatives and quality-focused behaviours.
Investigate production issues and support resolution teams.
Contribute to quality system documentation, implementation, and enhancement.
Support operational projects and provide cross-functional coverage when required.