Quality Assurance Assessor

NHBC; Milton Keynes; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Assessor to enhance service standards in house building. This role involves reviewing claims, providing feedback to colleagues, and collaborating on QA projects. If you have a passion for quality and a knack for detail, this is your opportunity to make a significant impact. The company offers a supportive environment with opportunities for personal and professional growth, including a comprehensive benefits package. Join a team committed to excellence and help shape the future of customer service in the housing sector.

Benefits

27 days annual leave

Holiday purchase scheme

Enhanced pension scheme

Life assurance

Subsidised private medical insurance

Employee discounts platform

Two days volunteer leave

Enhanced parental leave

Qualifications

• Experience in claims handling or quality assurance is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Reviewing claims cases to assess quality and consistency.
• Providing feedback and coaching to improve team performance.

Skills

Claims Handling

Quality Assurance

Communication Skills

Organizational Skills

Data Analysis

Education

Experience in Quality Assurance

Experience in Claims Handling

Tools

Excel

QA Tools

Job description

NHBC Milton Keynes, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Quality Assurance Assessor role at NHBC

NHBC Milton Keynes, England, United Kingdom

5 days ago Be among the first 25 applicants

Join to apply for the Quality Assurance Assessor role at NHBC

Get AI-powered advice on this job and more exclusive features.

Job role: Quality Assurance Assessor

Salary: £32,000 – £35,000 + 6% performance bonus

Working location: Hybrid Role (WFH & Milton Keynes Office)

Employment type: Full time, Permanent

Job Summary

NHBC is on a mission to raise standards in house building — and we’re looking for a Quality Assurance Assessor to help drive real improvements in how we support homeowners. You’ll be reviewing claims cases and calls, spotting trends, and working closely with colleagues to raise quality across the Claims team. If you're passionate about great service, love detail, and enjoy helping others develop, this is your chance to make a real impact in the journey to better, more consistent customer outcomes.

What You’ll Be Doing

• Reviewing live and historic claims cases and calls to assess quality and consistency
• Giving direct feedback and coaching to colleagues to help them continuously improve
• Working on QA projects and sharing insights with the wider team
• Collaborating with Trainers and Team Leaders to identify and address skill gaps
• Tracking and logging quality reviews in our QA system
• Supporting training delivery and helping new joiners with onboarding QA checks
  
  

What We’re Looking For

• Previous experience in claims handling, complaints, or quality assurance
• Great communicator – someone who’s confident giving feedback and coaching others
• Detail-driven with strong organisation skills and a positive, proactive attitude
• Comfortable using Excel and working with data to spot patterns or issues
• Someone who’s adaptable, collaborative, and committed to delivering top-tier service
• Bonus if you’ve used QA tools or systems before
  
  

What We Offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents
• many more!
  
  

Who We Are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Insurance

Referrals increase your chances of interviewing at NHBC by 2x

Sign in to set job alerts for “Quality Auditor” roles.

Buckingham, England, United Kingdom 1 day ago

Buckingham, England, United Kingdom 1 day ago

Quality Assurance Engineer - Aston Martin Performance Technologies

Silverstone, England, United Kingdom 4 weeks ago

Northampton, England, United Kingdom 4 weeks ago

Leighton Buzzard, England, United Kingdom 3 weeks ago

Buckinghamshire, England, United Kingdom 2 weeks ago

Banbury, England, United Kingdom 2 weeks ago

Banbury, England, United Kingdom 1 week ago

Luton, England, United Kingdom 2 weeks ago

Milton Keynes, England, United Kingdom 2 weeks ago

Wellingborough, England, United Kingdom £60,000.00-£60,000.00 3 weeks ago

Milton Keynes, England, United Kingdom 2 weeks ago

Milton Keynes, England, United Kingdom 1 week ago

Brackley, England, United Kingdom 1 month ago

Milton Keynes, England, United Kingdom 2 days ago

Supplier Quality Engineer (RBAT) 12 Month FTC

Milton Keynes, England, United Kingdom 1 week ago

Silverstone, England, United Kingdom 2 weeks ago

Luton, England, United Kingdom 3 weeks ago

Northampton, England, United Kingdom 1 week ago

Bedford, England, United Kingdom 3 weeks ago

Luton, England, United Kingdom 2 weeks ago

Bedford, England, United Kingdom 2 weeks ago

Northampton, England, United Kingdom 2 weeks ago

Northampton, England, United Kingdom 3 weeks ago

Silverstone, England, United Kingdom 2 weeks ago

Northampton, England, United Kingdom 4 weeks ago

Towcester, England, United Kingdom 4 days ago

Milton Keynes, England, United Kingdom 2 weeks ago

Luton, England, United Kingdom 1 week ago

Luton, England, United Kingdom 1 month ago

Milton Keynes, England, United Kingdom 2 weeks ago

Buckinghamshire, England, United Kingdom £55,000.00-£65,000.00 9 hours ago

Luton, England, United Kingdom 5 days ago

Brackley, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.