Quality Assurance Analyst — Compliance & Insights Champion

Travel + Leisure Co.; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Travel + Leisure Co. is hiring a Quality Assurance Analyst to ensure accuracy, integrity, and ethical conduct across Consumer Finance operations.

The role focuses on monitoring processes for policy and regulatory compliance, identifying non-conformance, and partnering with leaders to strengthen training and performance. Independent QA activity drives data-driven insights, with collaboration across Lending, Collections, Transfers, Receivables, CLO, and Sales Administration teams to mitigate risk

Qualifications

• Prior experience in quality assurance, compliance monitoring, credit assessment, or financial operations within a regulated environment.
• Strong working knowledge of consumer finance processes such as lending, collections, payments, or customer servicing.

Responsibilities

• Conduct structured quality reviews of calls, emails, applications, and transactions across multiple functions (e.g., lending assessments, payment handling, transfer processing, and customer correspondence).
• Assess adherence to policy, procedure, and regulatory obligations (including NCCP, AML/CTF, Privacy, SOX requirements, and internal credit policy).
• Evaluate the accuracy and completeness of data entry, documentation, and decision outcomes.
• Verify that customer interactions are ethical, transparent, and aligned with responsible lending principles.
• Maintain QA checklists, scoring frameworks, and evidence logs in accordance with audit and policy requirements.

Skills

Quality assurance

Compliance monitoring

Credit assessment

Financial operations

Excel

Word

Outlook

SharePoint

Teams

Tableau

Power BI

Tools

Excel

Word

Outlook

SharePoint

Teams

Tableau

Power BI

Job description

Travel + Leisure Co. is hiring a Quality Assurance Analyst to ensure accuracy, integrity, and ethical conduct across Consumer Finance operations.

The role focuses on monitoring processes for policy and regulatory compliance, identifying non-conformance, and partnering with leaders to strengthen training and performance. Independent QA activity drives data-driven insights, with collaboration across Lending, Collections, Transfers, Receivables, CLO, and Sales Administration teams to mitigate risk