Quality Assurance Analyst

Alexander Mann Solutions - Contingency; Glasgow; Hybrid; GBP 28,000 - 50,000; Full time

Job summary

AMS, in partnership with PwC, is hiring Quality Assurance Analysts for a six-month contract based in Glasgow with hybrid working and two days on site. You will independently review complex, high-risk cases to assess the quality, accuracy, and effectiveness of investigations and decisions, identifying control weaknesses and improvement opportunities.

As a senior SME, you will support QA calibration, colleague coaching, accreditation, and continuous improvement across the QA framework while

Qualifications

• Experience in Quality Assurance or Transaction Monitoring environments.
• Ability to review complex cases, identify risks, and assess adherence to policies.
• Strong analytical and stakeholder communication skills.
• Financial crime qualifications (ICA or ACAMS) desirable but not essential.

Responsibilities

• Independently review complex, high-risk cases to assess investigations and decisions.
• Identify control weaknesses and emerging risks with root-cause insights.
• Support quality calibration, coaching and continuous QA improvements.
• Analyse QA data to spot trends and support reporting.
• Provide risk-based challenge to operational teams and stakeholders.
• Contribute to remediation, audit responses and regulatory commitments.

Skills

Quality Assurance

Stakeholder management

Analytical thinking

Regulatory awareness

Financial crime controls

Education

ICA or ACAMS (desirable)

Job description

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with PwC to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

PwC is a hugely diverse business, bound by our global purpose - to build trust in society and solve important problems. Our greatest opportunity to deliver our purpose is through meaningful work that makes a difference to our clients and society. We have a culture of high performance built on exceptional quality, ethical and professional standards. We lead by example. Our standards for quality - and care - are high. And together we surpass them. We believe we can make the biggest impact when leading with our purpose, values and PwC Professional behaviours in every interaction.

On behalf of PwC, we are looking for a number of Quality Assurance Analysts for a 6 month contract (then permanent) based in Glasgow, hybrid working, 2 days per week on site.

Join us as a Quality Assurance Analyst

You will independently review complex and high-risk cases to assess the quality, accuracy, and effectiveness of investigations and decision-making. You will identify control weaknesses, emerging risks, and improvement opportunities, providing clear feedback and insight to stakeholders. As a senior subject matter expert, you will also support quality calibration, colleague coaching, and continuous improvement across the Quality Assurance framework.

What you'll do:

• Independently review and assess complex, high-risk cases to ensure investigations are thorough, evidence-based, and aligned with policies, procedures, and regulatory requirements.
• Evaluate the quality and consistency of decision-making, applying sound judgement to identify errors, gaps, and areas for improvement.
• Identify, document, and escalation control weaknesses, systemic issues, and emerging risk themes, providing clear root-cause analysis and recommendations.
• Manage quality findings, appeals, and remediation activities through to timely and sustainable resolution.
• Analyse quality assurance data and management information to identify trends, assess control effectiveness, and support reporting.
• Provide constructive challenge and risk-based insight to operational teams and senior stakeholders.
• Act as a subject matter expert, supporting quality calibration, colleague coaching, accreditation, and capability development.
• Contribute to continuous improvement initiatives, including control enhancements, audit remediation, regulatory commitments, and business change programmes.
• Maintain a strong understanding of financial crime risks, regulatory expectations, and industry best practice to support effective quality assurance outcomes.

The skills you'll need:

• Experience within Quality Assurance, Quality Control, Financial Crime Operations, or Transaction Monitoring environments.
• Proven ability to review complex cases, identify risks, and assess adherence to policies, procedures, and regulatory requirements.
• Strong analytical and decision-making skills, with the ability to identify control gaps and recommend improvements.
• Excellent stakeholder management and communication skills, including the ability to provide constructive challenge and feedback.
• Experience analysing quality data, producing insights, and supporting remediation and continuous improvement activities.
• Relevant financial crime qualifications (e.g., ICA or ACAMS) are desirable but not essential.

At PwC we want every individual to feel valued, respected and empowered to contribute fully. Creating an environment where everyone belongs and thrives unlocks greater innovation, productivity and deeper engagement.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business