Global Quality Assurance Reviewer

Undisclosed; London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading global insurance organization is seeking an experienced Global Quality Assurance Reviewer to join their UK-based team. The role involves conducting claim file reviews for compliance and improvement in a hybrid setup. Candidates must have strong experience in Casualty claims auditing, excellent communication skills, and an organized approach. This is a fantastic opportunity to contribute to a high-impact function within a dynamic environment.

Qualifications

• Proven experience in handling and auditing Casualty claims across s. Alternatively, consider taking a different approach and integrating these elements only through the responsibilities outlined in your core duties.
• Strong understanding of industry best practices in claims handling is essential.
• Experience in claims analysis and audit is desirable.

Responsibilities

• Conduct claim file reviews to assess compliance with best practices.
• Lead Benchmark reviews with scheduling, oversight, and reporting.
• Communicate effective feedback and support continuous improvement.
• Identify trends and areas for enhancement with action plans.
• Support personal development initiatives.

Skills

Handling and auditing Casualty claims

Attention to detail

Verbal and written communication skills

Organised approach

Stakeholder management

Job description

Direct message the job poster from Undisclosed

Experienced Banking Recruiter | Connecting Top Talent with Leading Financial Institutions | Specialising in Strategic Hires and Talent Acquisition

Title: Global Quality Assurance Reviewer

Length: 31/12/2025

Location: Hybrid – London 3 days a week

A leading global insurance organisation is seeking an experienced Global Quality Assurance Reviewer to join their UK-based team. This is a fantastic opportunity to contribute to a high-impact function within a dynamic and international environment.

About the Role:

The successful candidate will be responsible for conducting claim file reviews to assess compliance with best practices and identify opportunities for improvement across Casualty claims. The role involves working across various levels of claim complexity and geographies, ensuring consistent quality and technical excellence.

Key Responsibilities:

• Perform quality reviews on claim files in line with programme guidelines and best practice standards.
• Lead and organise Benchmark reviews, including scheduling, team oversight, and reporting.
• Communicate effectively with business partners, delivering constructive feedback and supporting continuous improvement.
• Identify trends and areas for enhancement, working with claims teams to implement action plans.
• Provide support for personal development and skill enhancement initiatives.

What We’re Looking For:

• Proven experience in handling and auditing Casualty claims across multiple sublines.
• Strong understanding of industry best practices in claims handling.
• Experience in claims analysis and audit is desirable.
• Excellent attention to detail and ability to make actionable recommendations.
• Strong verbal and written communication skills, with the ability to influence and manage stakeholder expectations.
• Organised and proactive approach to work.
• Additional language skills (French and/or German) are desirable.
• Willingness to travel (up to 25%) to other office locations.

Either apply direct! Or please contact me on [e-mail].

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days we will not be progressing with your application. Thank you for your understanding.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Quality Assurance

• Industries

  Insurance

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