Quality Assistant

Amey; Aust; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous pension scheme

24 days annual leave

Flexible benefits scheme

Amey discounts

Job summary

Amey seeks a Quality Assistant to support the Severn Bridge Maintenance Unit (SBIM) in maintaining and improving the Quality Management System across the contract. The role focuses on compliance, assurance and operational excellence, collaborating with HSEQ and operational teams to manage quality documentation and audits.

You will log NCRs, assist root cause analyses, and help prepare quality reports and KPI dashboards, while promoting continuous improvement and strong stakeholder relationships

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational and planning skills.
• A high level of attention to detail.
• Strong problem-solving ability.
• The ability to build effective working relationships with stakeholders.

Responsibilities

• Support the maintenance and continual improvement of the Quality Management System (QMS).
• Maintain quality documentation and records, ensuring they are accurate, compliant and auditable.
• Assist with the logging, monitoring and close-out of Non-Conformance Reports (NCRs).
• Support root cause analysis activities and track corrective and preventive actions.
• Assist with planning and coordinating internal and external audits.
• Prepare audit documentation and collate objective evidence.
• Support compliance with ISO 9001, client requirements, contract requirements and National Highways standards.
• Prepare quality reports, dashboards and performance trackers.
• Coordinate quality briefings and maintain associated records.
• Act as a key point of contact for quality documentation and enquiries.
• Support continuous improvement initiatives and quality action plans.
• Work collaboratively with operational teams, project managers, Health & Safety and client representatives.
• Provide administrative and coordination support within the maintenance unit.
• Support document reviews and process improvement activities.
• Promote collaborative stakeholder engagement in support of quality objectives.

Skills

Excellent communication

Strong organisational skills

Attention to detail

Strong problem-solving

Stakeholder management

Tools

Microsoft Office

Job description

Title: Quality Assistant

Requisition ID: 12163

We have a fantastic opportunity for a Quality Assistant at the Severn Bridge Maintenance Unit (SBIM) to join our vibrant, inclusive community that celebrates our differences and makes a real impact across the UK. This role supports the delivery and continual improvement of quality management arrangements across the contract, ensuring compliance, assurance and operational excellence.

What will the role offer?

Working at Amey puts you at the centre of an inspiring expert team. You will have opportunities to work with our HSEQ and operational teams, supporting the management and maintenance of one of the UK's most significant strategic road assets.

Salary: Competitive (please enquire for more details)

Location: Severn Bridge Maintenance Unit (SBIM)

Working Hours: Standard hours to be confirmed.

We offer a range of flexible working practices, including hybrid, part-time and flexible working patterns. With our network of offices across the UK, we are open to discussing working options that match your needs, with the flexibility to change how you work as your life evolves.

What you will be doing

• Support the maintenance and continual improvement of the Quality Management System (QMS).
• Maintain quality documentation and records, ensuring they are accurate, compliant and auditable.
• Assist with the logging, monitoring and close-out of Non-Conformance Reports (NCRs).
• Support root cause analysis activities and track corrective and preventive actions.
• Assist with planning and coordinating internal and external audits.
• Prepare audit documentation and collate objective evidence.
• Support compliance with ISO 9001, client requirements, contract requirements and National Highways standards.
• Prepare quality reports, dashboards and performance trackers.
• Coordinate quality briefings and maintain associated records.
• Act as a key point of contact for quality documentation and enquiries.
• Support continuous improvement initiatives and quality action plans.
• Work collaboratively with operational teams, project managers, Health & Safety and client representatives.
• Provide administrative and coordination support within the maintenance unit.
• Support document reviews and process improvement activities.
• Promote collaborative stakeholder engagement in support of quality objectives.

We Want To Hear From You If You Have

• Excellent communication skills, both verbal and written.
• Strong organisational and planning skills.
• A high level of attention to detail.
• Strong problem-solving ability.
• The ability to build effective working relationships with stakeholders.
• Experience of maintaining records, documents or business systems.
• Good Microsoft Office skills.
• A proactive approach and commitment to continuous improvement.

Desirable

• Experience supporting a Quality Management System (QMS).
• Knowledge of ISO 9001.
• Experience of audits, compliance activities or corrective action management.
• Experience within highways, infrastructure, engineering or a regulated environment.

We welcome applications from a diverse range of candidates. If you have most but not all of these skills and experiences, we encourage you to apply, and we will provide development and training to support you.

What We Can Offer

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

Some Of Our Benefits Include

• Exceptional personal development, training and progression plans.
• Competitive salary and compensation.
• Generous pension scheme, with extra contributions from Amey.
• 24 days annual leave, plus bank holidays.
• Flexible benefits scheme.
• Save with Amey discounts.
• Family-friendly policies.
• Membership of our Affinity Networks.
• Two Social Impact Days each year.

Application Guidance

Diversity and Inclusion

We constantly evolve how we work to reflect the different needs and backgrounds of our employees. We seek out the skills, joy and energy that often-marginalised groups can bring to our teams and welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation or age. We are committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Recruitment Process Support

Please contact Chantal Hayes at [e-mail] to discuss any access needs, reasonable adjustments or additional support that you may require at any stage of the recruitment process.

Inspiring Impact Together