Quality Assistant (Severn Bridge)

AMEY; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

Minimum 24 days annual leave

Flexible benefits package

Cycle to Work scheme

Employee discounts & wellbeing support

Two paid volunteering days per year

Job summary

Amey's SBIM contract at Severn Bridge seeks a permanent Quality Assistant to support the Quality function, ensuring compliance, assurance and continuous improvement across operations.

Reporting to the Quality Manager, you will maintain quality records, assist audits and NCR closeouts, and help drive ISO 9001 standards and contract requirements; you will collaborate with HSEQ, operational teams and the client to uphold high quality across the asset maintenance program.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong organisational and administrative skills.
• High attention to detail and accuracy.
• Strong planning and prioritisation skills.
• Proficient in Microsoft Office applications including Word, Excel and Outlook.

Responsibilities

• Maintaining quality records and documentation to ensure accuracy and compliance.
• Assisting with the administration and close-out of Non-Conformance Reports (NCRs).
• Supporting root cause investigations and monitoring corrective and preventative actions.
• Coordinating and preparing documentation for internal and external audits.
• Tracking audit findings and improvement actions through to completion.
• Supporting compliance with ISO 9001, contract requirements, client standards and business procedures.
• Producing quality reports, dashboards and performance metrics.
• Coordinating quality briefings and maintaining associated compliance records.

Skills

Excellent communication

Organisational skills

Attention to detail

Planning & prioritisation

Stakeholder management

Proactive & self-motivated

Tools

Microsoft Office

Job description

We have a fantastic opportunity for a permanent Quality Assistant to join our Specialist Bridges Inspection and Maintenance (SBIM) account based at Severn Bridge .

The SBIM contract delivers essential inspection, maintenance and improvement works across some of the UK's most significant bridge assets, helping to keep vital transport links safe, reliable and operational for millions of road users every year.

As a Quality Assistant, you will provide key support to the contract's Quality function, helping to ensure compliance, assurance and continuous improvement activities are effectively managed and embedded across operational delivery.

The Role

Reporting to the Quality Manager, you will support the administration and coordination of quality activities across the contract. You will maintain quality records and documentation, support audits and corrective actions, monitor improvement plans and help ensure compliance with contractual, business and industry requirements.

Working closely with operational teams, Health & Safety colleagues, management teams and the client, you will play an important role in promoting a positive quality culture and ensuring quality standards remain at the heart of everything we do.

You will be responsible for:

• Supporting the ongoing maintenance and improvement of the Quality Management System (QMS).
• Maintaining quality records and documentation to ensure they remain accurate, controlled and compliant.
• Assisting with the administration and close‑out of Non‑Conformance Reports (NCRs).
• Supporting root cause investigations and monitoring corrective and preventative actions.
• Coordinating and preparing documentation for internal and external audits.
• Tracking audit findings and improvement actions through to completion.
• Supporting compliance with ISO 9001, contract requirements, client standards and business procedures.
• Producing quality reports, dashboards and performance metrics.
• Coordinating quality briefings and maintaining associated compliance records.
• Acting as a central point of contact for quality documentation and records.
• Supporting quality improvement initiatives across the contract.
• Monitoring quality action plans and reporting on progress.
• Working collaboratively with operational, commercial and HSEQ teams to promote consistent quality standards.
• Providing administrative support to ensure the efficient operation of quality and assurance processes.
• Supporting documentation reviews and process improvement activities.
• Assisting with the implementation of new quality initiatives and business improvements.

Why Join Us?

At Amey, we don't just offer jobs, we offer careers. As one of the UK's leading infrastructure organisations, we provide opportunities for development, progression and professional growth within a supportive and collaborative environment.

Career Development

• Structured training and development opportunities.
• Opportunities to develop within Quality, HSEQ and Operational functions.
• Access to mentoring and professional development programmes.

Wellbeing and Benefits

• Competitive salary.
• Company pension scheme.
• Minimum 24 days annual leave plus bank holidays.
• Option to purchase additional annual leave.
• Flexible benefits package.
• Cycle to Work scheme.
• Access to employee discounts and wellbeing support.
• Two paid volunteering days per year.

What You’ll Bring

Essential

• Excellent communication skills, both written and verbal.
• Strong organisational and administrative skills.
• High attention to detail and accuracy.
• Strong planning and prioritisation skills.
• Ability to build positive working relationships with stakeholders at all levels.
• Proficient in Microsoft Office applications including Word, Excel and Outlook.
• A proactive and self‑motivated approach.

Desirable

• Previous experience working within a Quality, Compliance, Assurance or Administrative environment.
• Knowledge of Quality Management Systems.
• Experience supporting audits and compliance activities.
• Understanding of ISO 9001 standards.
• Experience producing reports, trackers and performance information.

Who You’ll Be

We're looking for someone who is:

• Organised and detail focused.
• Customer and stakeholder focused.
• Collaborative and supportive.
• Forward-thinking with a continuous improvement mindset.
• Adaptable and resilient.
• Enthusiastic about learning and development.
• Committed to maintaining high standards of quality and compliance.

Application Guidance

At Amey, we value diversity and inclusion and welcome applications from people of all backgrounds. We are committed to creating a workplace where everyone can thrive and reach their full potential.

As a Disability Confident Leader, we guarantee an interview to disabled applicants who meet the minimum criteria for the role.

If you require any adjustments during the recruitment process, please contact chantal.hayes@ amey.co.uk .