Quality and Warranty Engineer

Arriva Group; Crewe; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

26 days annual leave

Life and healthcare cover

Arriva UK Trains Travel Pass

Cycle to Work scheme

Retailer discount scheme

Job summary

Arriva Group is looking for a Warranty Quality Engineer based in Crewe, responsible for warranty management of maintenance contracts. This role involves coordinating warranty calls, managing material returns, and attending investigations. Ideal candidates should have an HNC in Engineering, experience in rail maintenance, and knowledge of ISO accreditations. The position offers benefits including 26 days annual leave, life insurance, and an Arriva UK Trains Travel Pass.

Qualifications

• HNC in Engineering and experience in rail maintenance.
• Good understanding of warranty management and production efficiency tools.
• Knowledge of ISO management accreditations and fire safety.

Responsibilities

• Manage warranty material returns and co-ordinate call outs.
• Attend joint investigations and warranty meetings.
• Carry out quality checks and support technical report deliveries.

Skills

Warranty management

Rolling stock maintenance

Ability to interpret engineering drawings

Production efficiency tools

Education

HNC in Engineering

People management

Tools

Microsoft Office

SAP software

Job description

Join the Arriva TrainCare Team as a Warranty Quality Engineer

Organisation

Arriva TrainCare (ATC)

Location

Crewe with some UK travel expected.

Contract

Fixed Term for 4 months

Working Hours

37.5 hours per week, Monday to Friday 8am-4pm

About Us

At Arriva TrainCare we provide high quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant. We operate throughout the UK from six strategic locations – Crewe, Bristol, Eastleigh, Cambridge, Tyne Yard and Scarborough.

Core Behaviours

• We care passionately
• We do the right thing
• We make the difference

Benefits include 26 days annual leave plus standard UK bank holidays, pension, life and healthcare cover, Arriva UK Trains Travel Pass, Cycle to Work scheme and Arriva Village retailer discount scheme.

The Role

This is a safety-critical role and you will be responsible for warranty management of specific heavy and light maintenance contracts. You will be required to attend out of hours, and sometimes overnights at relevant depots and customer sites. You will be on call as part of the manager’s rota.

What You’ll Do

• Perform maintenance in a timely manner
• Revise the company warranty process
• Manage the warranty material returns from customers
• Co‑ordinate warranty call outs where attendance at customer depots is required.
• Attend joint investigations
• Attend warranty meetings with the customer
• Use Microsoft Office and SAP software
• Carry out quality checks
• Support the Engineering Manager in the delivery of technical reports and the presentation of KPIs.
• Liaise closely with the commercial department
• Participate in project mobilisation meetings
• Drive company road vehicles to support activities.
• Provide market information for the Commercial team.

What You Bring

Full job description available on request

• Qualifications – HNC in Engineering, People management
• Experience – rolling stock, rail maintenance, warranty management, able to interpret engineering drawings, previous experience of production efficiency tools, understanding ROSCO/TOC/FOC relationships, Good working knowledge of all company management accreditations ISO 9001, ISO 14001 and OHSAS 18001
• Knowledge – Fire safety, COSHH awareness, PTS, depot safety, accident/incident reporting, electricity awareness, working at heights.

At Arriva we acknowledge the importance of our people’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.