Quality and Performance Manager

ENGINEERINGUK; Scotland; On-site; GBP 45,000 - 50,000; Full time

Job summary

Join a leading charity as a Quality and Performance Manager, where you'll play a crucial role in ensuring the highest standards of care in our homes. This position offers the opportunity to lead audits, drive quality initiatives, and collaborate with dedicated teams to enhance service delivery. With a commitment to continuous improvement, you'll support the development of robust quality strategies while benefiting from a supportive environment that values your contributions. Enjoy a fulfilling career making a difference in the lives of those who have served our country.

Benefits

25 days' paid holiday

Generous pension contributions

Death-in-service Life Assurance

Professional subscription paid

Free enhanced DBS check

Employee Assistance Programme

Exclusive retailer discounts

Development courses

Free on-site parking

Qualifications

• Experience in leading audits and quality improvement initiatives.
• Strong analytical skills to evaluate data and trends.

Responsibilities

• Lead audits and implement action plans for quality improvements.
• Collaborate with clinical teams to enhance care standards.

Skills

Audit Management

Data Analysis

Quality Improvement

Policy Implementation

Communication

Education

Relevant Degree

Certifications in Quality Management

Tools

Quality Management Software

Job description

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View more categories View less categories Sector Charity and Not for Profit Role Manager Contract Type Permanent Hours Full Time

We're seeking a dedicated Quality and Performance Manager to join our team at Lister House, our care home in Ripon. In this key role, you'll take the lead on audits, data analysis, quality initiatives, and policy implementation to ensure we continue to deliver the highest standard of care. Working alongside the Senior Care Management team and the Quality and Care Standards team, you'll help drive continuous improvement, share best practices, and support quality enhancements across other RBL care homes.

This role offers 37.5 hours per week, working 5 shifts out of 7 days. 8:30am to 5:00pm. Offering a salary between £45,793 to £49,506 per annum.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time. A full UK driving licence is required.

Key responsibilities:

• Plan and deliver a programme of audits, ensuring action plans are implemented and monitored. Communicate findings with Registered Managers, Department Leads, and the Senior Care Management team to drive service improvements.
• Identify trends, lessons learnt and support the development of robust quality strategies.
• Work closely with clinical colleagues to implement best practice guidance and evaluate its impact. Lead and support quality improvement projects within the care home.
• Support audits at other RBL care homes, collaborating with other Quality and Performance Managers to align standards and share learning.
• Lead on HR processes and manage the Practice Development Facilitator

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

• 25 days' paid holiday per year plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
• Death-in-service Life Assurance, with a benefit of 3x annual salary
• Professional subscription paid by RBL (where it is essential to the role)
• Free enhanced DBS check
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Exclusive retailer discounts on popular brands
• Range of courses delivered by learning specialists to support your development goals and objectives
• Free on-site parking

Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

INDRBL1

Company

As the largest charity of our kind, we have 180,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it’s needed.

It’s this mission, this scale, this challenge and the values we all live by, that makes RBL such a fulfilling place to work. Full of stories of purpose, passion and collaboration.

The Royal British Legion is at the heart of a national network that supports our Armed Forces community. We’re here through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us. We are the country’s largest Armed Forces charity, with over 200,000 members, 110,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed. Our mission is to provide welfare, comradeship, representation and Remembrance for the Armed Forces Community.

Every Autumn you’ll see us out on the streets during the Poppy Appeal . But there’s far more to the work we do.

In every town and on every street the impact of our work can be felt, and the scale can be seen. Whether it’s in our Care Homes , Battle Back centre or Haig House in London. Whether it’s through our nurses, case officers or war pensions advisors.

So, whatever your interests and ambitions, we think you’ll find a role that works for you.

Take a look and learn more about where you could join us.

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