Quality and Governance Manager

University Hospitals Coventry and Warwickshire; Daimler Green; On-site; GBP 45,000 - 60,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a motivated Quality and Governance Manager to join our governance-focused team. The role supports safe, effective, high-quality services and works with clinical and operational colleagues to promote patient safety, learning and continuous improvement across a wide range of services.

The post involves coordinating governance processes, reporting quality and performance data, and assisting with governance meetings, action plans

Qualifications

• Experience in healthcare administration, service improvement or operational support.
• Experience with governance, quality and patient safety is desirable.

Responsibilities

• Coordinate and monitor governance processes including patient safety incidents, complaints, audits, risks and action plans.
• Collect, analyse and report quality, safety and performance data to identify trends and improvements.
• Attend governance, quality improvement and patient safety meetings and prepare reports.
• Support patient experience programmes such as IWGC and Staff Survey.
• Provide guidance on governance processes and quality standards to staff.
• Monitor actions and ensure governance processes are completed within agreed timescales.

Skills

Governance

Patient safety

Data analysis

Reporting

Stakeholder engagement

Continuous improvement

Job description

We are seeking a motivated and enthusiastic Quality and Governance Managerto join our team. This is an excellent opportunity for someone with experience in healthcare, administration, service improvement or operational support who is looking to develop their career within a governance-focused role.

As a key member of the Team, you will work with clinical and operational colleagues to support the delivery of safe, effective and high-quality services, playing a key role in promoting patient safety, learning and continuous improvement across a diverse range of services.

The role involves coordinating and monitoring governance processes including patient safety incidents, complaints, audits, risks and action plans. You will support the collection, analysis and reporting of quality and performance data, helping services identify trends, monitor progress and implement improvements.

Working collaboratively with a range of stakeholders to improve patient and staff experience, and maintain compliance with organisational and regulatory requirements. You will assist with governance meetings, prepare reports and documentation, monitor actions and provide guidance on governance processes and quality standards.

This is an exciting opportunity to gain experience in governance, quality and patient safety while making a meaningful contribution to improving services and outcomes for patients.

Please be advised sponsorship is not eligible for this post.

Coordinate and support quality, safety and governance activities to help ensure the delivery of safe, effective and high-quality care.

Work closely with clinical and operational teams to monitor performance dashboards, complaints, incidents, audits, risks and action plans, ensuring governance processes are completed accurately and within agreed timescales.

Collect, analyse and report quality, safety and performance data, identifying trends, highlighting areas of concern and supporting services to implement and sustain improvements.

Contribute to the management of patient safety incidents, complaints and risks, ensuring appropriate investigation, documentation, learning and escalation in line with Trust policies and procedures.

Work collaboratively with staff across services to support the achievement of quality, safety and performance objectives through effective monitoring, assurance and follow-up of agreed actions. This includes tracking actions arising from incidents, complaints, audits, peer reviews, external inspections and quality improvement initiatives.

Support patient experience programmes, including I Want Great Care (IWGC), helping teams increase engagement, review feedback and identify opportunities to improve services and patient outcomes.

Attend and supporting governance, quality improvement and patient safety meetings, preparing reports and performance updates, maintaining accurate records and monitoring progress against agreed actions.

The post holder will support the delivery of safe, effective and high-quality services by coordinating and monitoring governance, quality and patient safety activities across the group. Key responsibilities include overseeing performance dashboards, audits, complaints, incidents, risks and action plans, ensuring all governance processes are completed accurately and within agreed timescales.

They will collect, analyse and report quality, safety and performance data, identifying trends and areas for improvement to support compliance with Trust, regulatory and local performance requirements. The role includes supporting the management of patient safety incidents, complaints and risks, ensuring timely investigation, learning, escalation and implementation of actions.

Working closely with clinical and operational teams, the post holder will support quality improvement initiatives, help services achieve performance targets and contribute to improving patient and staff experience through initiatives such as I Want Great Care (IWGC) and Staff Survey programmes.

The post holder will attend governance, quality improvement and patient safety meetings, providing updates on performance, compliance and progress against agreed actions. They will monitor the delivery of improvement plans arising from incidents, complaints, audits, peer reviews and external inspections.

The role also includes providing advice, guidance and training to staff on governance processes, quality standards and performance requirements, promoting a culture of learning and continuous improvement. The post holder will manage sensitive and confidential information, develop effective working relationships with a wide range of stakeholders and contribute to the development, implementation and review of governance policies, procedures and systems. This role requires strong organisational, analytical and communication skills, with the ability to manage competing priorities and support multiple workstreams simultaneously.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation.

Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities.

There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.