Quality and Governance Manager

University Hospitals Coventry and Warwickshire NHS Trust; Daimler Green; On-site; GBP 45,000 - 65,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a passionate Quality and Governance Manager to lead governance, quality and patient safety activities across services. You will work with clinical and operational teams to ensure safe, effective care and regulatory compliance.

The role involves managing incidents, risks, complaints and audits, analysing performance data and driving continuous improvement.

Qualifications

• Experience in writing and reviewing governance policies and procedures.
• Knowledge of NHS performance targets and local KPIs.
• Experience with patient safety, incidents, complaints and risk management.
• Ability to analyse performance data and support quality improvement.
• Experience in a clinical healthcare setting is desirable.

Responsibilities

• Coordinate governance, quality and patient safety activities.
• Monitor dashboards, incidents, audits, complaints and action plans.
• Collect and report quality and performance data.
• Support investigations, learning and escalation of issues.
• Provide guidance and training on governance processes and quality standards.
• Attend and support governance meetings and maintain records.

Skills

Quality governance

Data analysis

Communication

Problem solving

Stakeholder engagement

Education

Degree or equivalent experience

NVQ/Equivalent in management

Educated to degree level

Tools

EMIS

Microsoft Excel

Power BI

Job description

University Hospitals Coventry and Warwickshire NHS Trust

Quality and Governance Manager

Closing date is 25 November 2026

We are seeking a motivated and enthusiastic Quality and Governance Manager to join our team. This is an excellent opportunity for someone with experience in healthcare, administration, service improvement or operational support who is looking to develop their career within a governance-focused role.

As a key member of the Team, you will work with clinical and operational colleagues to support the delivery of safe, effective and high-quality services, playing a key role in promoting patient safety, learning and continuous improvement across a diverse range of services.

The role involves coordinating and monitoring governance processes including patient safety incidents, complaints, audits, risks and action plans. You will support the collection, analysis and reporting of quality and performance data, helping services identify trends, monitor progress and implement improvements.

Working collaboratively with a range of stakeholders to improve patient and staff experience, and maintain compliance with organisational and regulatory requirements. You will assist with governance meetings, prepare reports and documentation, monitor actions and provide guidance on governance processes and quality standards.

This is an exciting opportunity to gain experience in governance, quality and patient safety while making a meaningful contribution to improving services and outcomes for patients.

Please be advised sponsorship is not eligible for this post.

Main duties of the job

Coordinate and support quality, safety and governance activities to help ensure the delivery of safe, effective and high-quality care.

Work closely with clinical and operational teams to monitor performance dashboards, complaints, incidents, audits, risks and action plans, ensuring governance processes are completed accurately and within agreed timescales.

Collect, analyse and report quality, safety and performance data, identifying trends, highlighting areas of concern and supporting services to implement and sustain improvements.

Contribute to the management of patient safety incidents, complaints and risks, ensuring appropriate investigation, documentation, learning and escalation in line with Trust policies and procedures.

Work collaboratively with staff across services to support the achievement of quality, safety and performance objectives through effective monitoring, assurance and follow-up of agreed actions. This includes tracking actions arising from incidents, complaints, audits, peer reviews, external inspections and quality improvement initiatives.

Support patient experience programmes, including I Want Great Care (IWGC), helping teams increase engagement, review feedback and identify opportunities to improve services and patient outcomes.

Attend and supporting governance, quality improvement and patient safety meetings, preparing reports and performance updates, maintaining accurate records and monitoring progress against agreed actions.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk).

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

The post holder will support the delivery of safe, effective and high-quality services by coordinating and monitoring governance, quality and patient safety activities across the group. Key responsibilities include overseeing performance dashboards, audits, complaints, incidents, risks and action plans, ensuring all governance processes are completed accurately and within agreed timescales.

They will collect, analyse and report quality, safety and performance data, identifying trends and areas for improvement to support compliance with Trust, regulatory and local performance requirements. The role includes supporting the management of patient safety incidents, complaints and risks, ensuring timely investigation, learning, escalation and implementation of actions.

Working closely with clinical and operational teams, the post holder will support quality improvement initiatives, help services achieve performance targets and contribute to improving patient and staff experience through initiatives such as I Want Great Care (IWGC) and Staff Survey programmes.

The post holder will attend governance, quality improvement and patient safety meetings, providing updates on performance, compliance and progress against agreed actions. They will monitor the delivery of improvement plans arising from incidents, complaints, audits, peer reviews and external inspections.

The role also includes providing advice, guidance and training to staff on governance processes, quality standards and performance requirements, promoting a culture of learning and continuous improvement. The post holder will manage sensitive and confidential information, develop effective working relationships with a wide range of stakeholders and contribute to the development, implementation and review of governance policies, procedures and systems. This role requires strong organisational, analytical and communication skills, with the ability to manage competing priorities and support multiple workstreams simultaneously.

For further details of the role please see the attached job description.

Please be advised the interviews for this post will take place on 09/12/2026 and 10/12/2026, subject to availability.

Person Specification

Certificate of Training

• oDegree or equivalent experience oNVQ 3 in Business Management or equivalent oKey Skills level 2 in Literacy or equivalent. oECDL or equivalent
• oEducated to degree level or equivalent experience

Experience

• oExperience of writing/reviewing policies and procedures and evidence of successful implementation. oExperience in Trust EPR system (e.g. EMIS) and processes relating to activity data and capture. oExperience of Community IT systems oAdvanced decision making and resolving complex work-related issues oExperience of working with performance reports oPrevious experience of working within a clinical healthcare setting
• oExperience of IT systems oExperience of working with colleagues/ peers at senior levels oExperience of working in a training capacity oProject Management Experience working in a clinical governance and/or quality and safety role

Knowledge

• oThorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel and Access oDemonstrate understanding of NHS Performance Targets and Local KPI's. oGood understanding of Trust policies. oKnowledge of how to use effective time management and organisational skills to meet simultaneous deadlines. oAble to identify an appropriate skill mix to optimise the effectiveness of the service via analysing work streams and activity.

Skills and Abilities

• oEvidence of problem-solving skills. oAble to influence and negotiate with staff of all levels. oAble to demonstrate a high level of innovation to contribute effectively to service improvement agendas. oComprehensive PC skills including proficient use of all Microsoft Office packages. oAble to prioritise work and manage deadlines. Able to work effectively with clinicians. oAble to analyse, interpret and report on service data. oAble to transfer knowledge effectively to others and share good practice. oExcellent numerical and analytical skills.
• oExperience of using pivot tables and databases

Committment to Trust Values

• oEvidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. oFor posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust