Quality and Development Lead

Change Grow Live; Peacehaven; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Training & funded learning

Contributory pension

25 days annual leave + bank holidays

Refer a Friend scheme

Job summary

Change Grow Live is seeking a Quality and Development Lead for their St Luke's service in Dagenham. The role focuses on quality assurance, governance, and continuous improvement, delivering training, audits and safeguarding. 37.5 hours per week on a fixed-term 24-month contract. Pro rata salary range £36,101.10–£38,114.53 with Outer London weighting.

You will work with senior leaders to coordinate audits, identify improvements, and report learning to enhance outcomes for service users.

Qualifications

• Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
• Background in project development, change management, and use of quality management systems.
• Skilled in root cause analysis for serious incident investigations.
• Proficient in audits and service reviews to drive evaluation and improvement.
• Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
• Confident delivering training to diverse groups using coaching and interactive methods.
• Strong understanding of safeguarding procedures for children and vulnerable adults.
• Proven ability to analyse and cross‑reference data sources to inform conclusions and improvement priorities.
• Experience in influencing stakeholders at all levels through clear, persuasive communication.
• Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL’s values through action.

Responsibilities

• Be required to improve quality which will include creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
• Identify areas of good practice and areas that need improving and formulate robust plans.
• Implement these plans with all relevant staff, including leaders and front‑line staff and will set up evaluation mechanisms to understand ‘what works’; impact of action plans in improving practice.
• Work with the team to ensure effective observed practice, coaching, and designing and delivering training and workshop sessions.
• Working with the senior leadership team to co‑ordinate integrated quality audits across all areas of service delivery in line with the organisational audit cycle.
• Support the Designated Safeguarding Lead to ensure that the effective identification, assessment and management of risk and compliance with relevant legislation and policy and procedures are upheld.
• Ensure effective investigations of all incidents and ensure learning is disseminated appropriately throughout the service.
• You will collate lessons learned quarterly to collate themes and patterns to feed into the whole service quality improvement plan and contract monitoring reporting.
• Produce reports in a timely manner in order that the service.improve outcomes for service users.

Skills

Social care experience

Change management

Quality management systems

Root cause analysis

Audits and service reviews

CQC knowledge

Training delivery

Safeguarding procedures

Data/source analysis

Stakeholder engagement

Impact measurement

Job description

Overview

Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respectin a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are'Be open, be compassionate and be bold' and our team members apply these daily to achieve our aim of helpingpeople change the direction of their lives, grow as individuals, and live life to its full potential.

We’re looking for aQuality and Development Lead to join our St Luke's service and help us keep quality, learning and continuous improvement at the centre of how we work. Quality and governance should do more than demonstrate compliance. Done well, it drives learning, strengthens practice and improves the experience and safety of people using our services. Working closely with our Team you will bring together information, insight and action helping us understand what is working, where we can improve and what needs to change.

Where: DagenhamHours:Full-Time,37.5 per weekContract Type: Fixed Term for 24 months

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part‑time roles, salary and payments will be pro rata based on contracted hours.

Responsibilities

About the Role:

• Be required to improve quality which will include creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
• Identify areas of good practice and areas that need improving and formulate robust plans.
• Implement these plans with all relevant staff, including leaders and front‑line staff and will set up evaluation mechanisms to understand ‘what works’; impact of action plans in improving practice.
• Work with the team to ensure effective observed practice, coaching, and designing and delivering training and workshop sessions.
• Working with the senior leadership team to co‑ordinate integrated quality audits across all areas of service delivery in line with the organisational audit cycle.
• Support the Designated Safeguarding Lead to ensure that the effective identification, assessment and management of risk and compliance with relevant legislation and policy and procedures are upheld.
• Ensure effective investigations of all incidents and ensure learning is disseminated appropriately throughout the service.
• You will collate lessons learned quarterly to collate themes and patterns to feed into the whole service quality improvement plan and contract monitoring reporting.
• Produce reports in a timely manner in order that the service.improve outcomes for service users.

About You:

Education, Knowledge and Experience:

• Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
• Background in project development, change management, and use of quality management systems.
• Skilled in root cause analysis for serious incident investigations.
• Proficient in audits and service reviews to drive evaluation and improvement.
• Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
• Confident delivering training to diverse groups using coaching and interactive methods.
• Strong understanding of safeguarding procedures for children and vulnerable adults.
• Proven ability to analyse and cross‑reference data sources to inform conclusions and improvement priorities.
• Experience in influencing stakeholders at all levels through clear, persuasive communication.
• Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL’s values through action.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bankholidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values‑led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work‑life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

A note about using AI in your application

AI can be areally helpfultool when putting together your application, and we're happy for you to use it. However,what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential.We look forward to learning more about you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview - GOV.UK

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Dimitra Sampani | dimitra.sampi [e-mail] | 07741627669

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£36,101.10 - £38,114.53)

ILW / OLW /Fringe

Outer London Weighting (£2,250.61)

Closing Date

16/10/2026