Quality and Compliance Manager

Gleeson Homes; Sheffield; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Job summary

Gleeson Homes is seeking an experienced Quality & Compliance Manager to lead the development and continuous improvement of our quality and compliance framework. You will establish a robust QMS, embed standards across Construction, Technical, Commercial, Health & Safety, Land, Planning, Sales, and Customer Care, and provide independent assurance to senior stakeholders.

Reporting to senior leaders, you will drive audits, risk reviews, and improvement plans, building a culture of quality,

Qualifications

• Experience designing, implementing and managing Quality Management Systems.
• Strong knowledge of quality assurance, compliance, governance and risk management.
• Experience leading audits, investigations and compliance reviews.
• Proven track record of driving improvement programmes and organisational change.
• Sound knowledge of ISO 9001 and quality management principles.

Responsibilities

• Leading the launch, management and continuous improvement of the Gleeson Homes Quality Management System (QMS).
• Managing document control processes, ensuring policies, procedures and standards remain current and effective.
• Embedding quality standards and controls across Construction, Technical, Commercial, Health & Safety, Land, Planning, Sales & Marketing and Customer Care functions.
• Developing and delivering an annual Quality & Compliance Assurance Programme.
• Conducting audits, investigations and compliance reviews across regional and central functions.
• Providing assurance and reporting to senior leadership on compliance performance, governance and risk.
• Analysing audit outcomes, customer feedback, complaints, defects and compliance trends to identify opportunities for improvement.
• Driving business-wide continuous improvement initiatives that enhance efficiency, reduce risk and improve customer outcomes.
• Acting as the subject matter expert for quality, compliance and governance matters.
• Supporting the design and delivery of quality and compliance training programmes.
• Producing management information, governance reporting and performance analysis for leadership teams and relevant committees.
• Managing supplier and subcontractor quality assessments and supporting supply chain improvement activities.
• Supporting the integration of Quality, Environmental, Health & Safety management systems across the business.
• Knowledge of Lean process improvement methodologies.
• Previous experience within a volume housebuilding environment.
• Generous holiday entitlement of 26 days per annum + bank holidays

Skills

Quality management

Audits

Compliance governance

Stakeholder management

ISO 9001

Lead Auditor

Process mapping

Lean methodologies

IMS / Integrated Management Systems

Regulatory knowledge

Education

Lead Auditor qualification

CQI membership

Tools

Microsoft Office

Process mapping tools

Job description

Gleeson Homes is looking for an experienced Quality & Compliance Manager to lead the development, implementation and continuous improvement of our quality and compliance framework across the business.

This is an exciting opportunity to establish and lead quality and compliance across Gleeson Homes. You will be instrumental in developing and embedding a robust Quality Management System (QMS), ensuring our processes, controls and governance arrangements are effective, compliant and aligned with business objectives. Working closely with senior leaders and regional teams, you will drive a culture of quality, continuous improvement and accountability across the organisation.

About the Role

Reporting across the business and working closely with operational and functional teams, you will be responsible for developing and maintaining Gleeson Homes' Quality Management System, ensuring standards are consistently applied and continuously improved.

You will lead quality and compliance audits, provide independent assurance to senior stakeholders, identify areas of risk and oversee improvement plans that support operational excellence and customer satisfaction.

Key responsibilities:

• Leading the launch, management and continuous improvement of the Gleeson Homes Quality Management System (QMS).
• Managing document control processes, ensuring policies, procedures and standards remain current and effective.
• Embedding quality standards and controls across Construction, Technical, Commercial, Health & Safety, Land, Planning, Sales & Marketing and Customer Care functions.
• Developing and delivering an annual Quality & Compliance Assurance Programme.
• Conducting audits, investigations and compliance reviews across regional and central functions.
• Providing assurance and reporting to senior leadership on compliance performance, governance and risk.
• Analysing audit outcomes, customer feedback, complaints, defects and compliance trends to identify opportunities for improvement.
• Driving business-wide continuous improvement initiatives that enhance efficiency, reduce risk and improve customer outcomes.
• Acting as the subject matter expert for quality, compliance and governance matters.
• Supporting the design and delivery of quality and compliance training programmes.
• Producing management information, governance reporting and performance analysis for leadership teams and relevant committees.
• Managing supplier and subcontractor quality assessments and supporting supply chain improvement activities.
• Supporting the integration of Quality, Environmental, Health & Safety management systems across the business.

About You

To be successful in this role, you will bring significant quality, compliance or assurance experience within construction, housebuilding or a related industry, together with the ability to influence and engage stakeholders at all levels.

You will have:

• Experience designing, implementing and managing Quality Management Systems.
• Strong knowledge of quality assurance, compliance, governance and risk management.
• Experience leading audits, investigations and compliance reviews.
• A proven track record of driving improvement programmes and organisational change.
• Sound knowledge of ISO 9001 and quality management principles.
• Lead Auditor qualification or equivalent auditing experience.
• Excellent analytical, problem-solving and reporting skills.
• Strong stakeholder management and communication abilities.
• Proficiency in Microsoft Office and process mapping tools.
• The ability to work effectively across multiple functions and regions.
• CQI membership or equivalent quality qualification.
• Knowledge of construction legislation and regulatory requirements.
• Experience working with Integrated Management Systems (IMS).
• Understanding of ISO 14001 and ISO 45001.
• Knowledge of Lean process improvement methodologies.
• Previous experience within a volume housebuilding environment.
• Generous holiday entitlement of 26 days per annum + bank holidays