Quality and Compliance Auditor

TN United Kingdom; London; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking an experienced Registered Manager to join a dynamic team in a fast-paced environment. This role involves ensuring compliance with Care Quality Commission standards and supporting service delivery teams in maintaining high-quality care. You will play a crucial role in managing complaints, incidents, and audits, contributing to continuous improvement in client care and staff experience. If you are passionate about making a positive impact in the healthcare sector and possess strong organizational skills, this opportunity is perfect for you.

Benefits

25 days annual leave plus Bank Holidays

Extra day off for birthday

Cycle to Work scheme

Company pension scheme

Free training and development

Social events

Confidential wellbeing support

Generous 'Refer a Friend' scheme

Discounts through Blue Card membership

Qualifications

• Experience in a similar role preferably within the healthcare sector.
• Excellent knowledge of CQC regulations and previous experience in quality auditing.

Responsibilities

• Support management of complaints, incidents, and CQC notifications.
• Compile formal responses based on investigations and reports.
• Maintain confidentiality and support audits across the organization.

Skills

CQC regulations knowledge

Quality auditing

Verbal communication

Written communication

Organizational skills

Time management

Education

Experience in healthcare sector

Job description

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Are you an experienced Registered Manager looking to take a different challenge? Do you want to join a growing and fast paced environment? This may be the role for you.

What we offer:

• Salary of £30,000 PA
• 25 days annual leave plus Bank Holidays
• An extra day off to celebrate your birthday
• Swap traditional UK Bank Holidays to support "your" cultural days
• Support development through NVQ's
• Social events
• "Cycle to Work" scheme
• Free high-quality induction and mandatory training
• Free specialist clinical training for complex care, bespoke onsite and in-house development with continuous clinical support
• Company pension scheme
• Generous "Refer a Friend " scheme
• Blue Card membership giving discounts in many stores
• Free confidential wellbeing and support telephone line
• Support from mental health first aiders
• Free help and support line

About HFH Healthcare:

At HFH Healthcare , we meet the growing need for complex care by providing specialist nurse-led services to adults and children in their own the homes, in and around London as well as the Southeast of the country . Working in partnership with the NHS continuing healthcare teams, our enhanced level of specialist clinical support enables individual clients to remain at home even when the level of health care required is highly complex. Our services are provided through local and specialty focused multi-disciplinary teams.

Role Purpose:

Reporting to the Quality & Governance Manager, the CQC Compliance Support plays a key role in assuring the safety and continuing improvement of our service against HFH policies, Care Quality Commission and other regulatory standards. The CQC Compliance Support provides support to our service delivery teams to maintain an effective clinical, service and workforce audit programme that leads to improvements in client care, service delivery and staff experience. They correlate, analyse and present results to service and management teams to inform understanding of current services, recognition of good practice and opportunities for improvement. The CQC Compliance Support will provide effective support with complaints, incidents, safeguarding and compliments across the business, in line with Care Quality Commission (CQC) and HFH Healthcare policy and procedures. They work closely with our clients, staff, commissioners and health and social care colleagues to identify to achieve effective and sustainable resolution to issues raised.

Responsibilities:

• Working with the Quality & Governance Manager to support with management of all complaints, incidents, safeguarding cases and CQC notification submissions.
• Assure that incidents, accidents, complaints, and compliments are reported in an accurate and timely manner.
• Ensure timely submission of CQC notifications for incidents and safeguarding, ensuring accuracy and transparency.
• Timely and appropriate communication with all parties involved, ensuring kept informed of progress throughout investigations.
• Assure that an Investigating Officer has been appointed to each case by the respective department manager. Support Investigating Officers in gathering and reviewing the case facts, documentation, and evidence and completion of a root cause analysis where indicated and minute taking at meetings (when required).
• Support staff and client interviews where required to gather the facts of a case or incident, ensuring accuracy, confidentiality and sensitivity is maintained throughout the process.
• Compile formal responses based on the investigating officers report, analysis and action plan.
• Reports outcomes of investigations, findings, resolution, action plans and lessons learned to clients, families, staff and all external bodies involved as appropriate.
• Support the Quality & Governance Manager with data collection for monthly Board meeting and quarterly external agency report submissions.
• Maintain strictest confidentiality and security of information at all times.
• Support the Quality & Governance Manager and Director of Nursing to ensure that audits are being undertaken across the organisation.
• Extract, input, validate and quality control data for clinical and service audits being undertaken across the organisation.
• Prepare audit reports for the Governance Committee and the Board.
• Audit areas include: Client tasks and notes, MARs charts, Care plans, Staff compliance requirements, Staff appraisal completion, Staff files, Delivery against action plans and target completion dates, Policy & procedure reviews & updates and Business continuity plan.

Requirements:

• Experience in similar role preferably within the healthcare sector.
• Excellent knowledge of CQC regulations.
• Previous experience in quality and auditing.
• Excellent verbal and written communication skills.
• A desire to be part of the company making an incredible difference to people's lives.
• Excellent organisational and time management skills.

HFH Healthcare is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and we expect all employees and volunteers to share this commitment by following all Company Safeguarding policies and procedures.

HFH Healthcare is committed to providing equality of opportunity for staff and to encourage diversity in the workplace. Staff are expected to uphold the key principles of equal opportunities across their work and in accordance with business policies. Undertake such other duties, specific tasks and projects as may be delegated from time to time.