Tenancy Auditor

Connect2Luton; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Tenancy Auditor, where you'll play a crucial role in assessing social housing properties. In this position, you will work closely with residents, ensuring that housing conditions meet standards and that tenancy agreements are upheld. Your expertise in housing legislation and strong communication skills will empower you to make a positive impact on the community. This role offers a chance to engage with vulnerable individuals, providing them with the support they need to navigate their housing challenges. If you're passionate about making a difference, this is the opportunity for you!

Qualifications

• Experience working with vulnerable families and complex needs.
• Knowledge of Housing Act 1996 and related legislation.

Responsibilities

• Liaise with residents and conduct assessments of properties.
• Audit tenancy records and ensure compliance with conditions.

Skills

Experience with vulnerable individuals

Partnership working

Strong communication skills

Problem-solving

Knowledge of Housing legislation

Understanding of housing issues

NVQ level 3 in relevant vocational area

GCSE in Maths and English

Education

NVQ level 3 in Housing or equivalent

GCSE in Maths

GCSE in English

Job description

Main purpose of position:

The Tenancy Auditor will be required to liaise with residents undertaking basic assessments of social housing properties owned by Luton Borough Council.

The post holder will also be responsible for reviewing the tenancy records, auditing who is living in the accommodation compared to our records and other factors such as but not limited to; the condition of property including gardens, assessing if the tenancy conditions are being adhered to, any unauthorised alterations, hoarding, mould, if repairs been reported.

As a Tenancy Audit Officer, you will be expected to:

• visit/work with households in and around Luton
• Undertake assessments
• Ensure all findings are reported and noted as necessary

Skills and Experience:

• Demonstrable experience of working with vulnerable individuals and families with complex needs
• Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners
• Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems
• Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner
• Demonstrable knowledge of Housing legislation, Housing Act 1996, parts VI and VII, as amended
• A good understanding and awareness of housing issues and homelessness issues
• NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training
• GCSE or equivalent in Maths and English

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.