Quality Analyst

Foundever; Greater London; On-site; GBP 20,000 - 42,000; Full time

Job summary

An innovative company is seeking a skilled Data Analyst Contractor to join their Customer Success team. This exciting role involves developing executive dashboards and shaping data-driven strategies to enhance revenue and retention. You will collaborate with cross-functional teams, utilizing SQL and Python to analyze data and present actionable insights. If you thrive in a dynamic environment and have a passion for data analysis, this opportunity is perfect for you. Join a global leader in fintech and make a significant impact on business decisions and customer success.

Qualifications

• Proficiency in SQL and experience building dashboards in Tableau or QlikSense.
• Experience with ETL processes and A/B testing methodologies.

Responsibilities

• Design and build intuitive dashboards to track retention and revenue activities.
• Develop and maintain scalable ETL processes for data integration.

Skills

SQL

Data Visualization

ETL Processes

Python

A/B Testing

Problem-Solving

Communication Skills

Time Management

Tools

Tableau

QlikSense

Job description

Join to apply for the Quality Analyst role at Foundever

Pay: £41,500 per year (£20,750 for 6 months)

Contract: Fixed Term 6 months

Hours: 09:00-17:30 Monday to Friday

Location: Onsite at Victoria St, London SW1E 5JL

Foundever is seeking a skilled and motivated Data Analyst Contractor to join our Customer Success team on a 6-month contract. In this role, you’ll play a critical part in shaping data-driven strategies by developing and maintaining executive dashboards that provide valuable insights into revenue-generating and retention activities.

You will be working on behalf of our client, a global fintech leader renowned for driving prosperity through innovative financial solutions, trusted by millions of customers worldwide.

This is an excellent opportunity to work closely with cross-functional teams, influence key business decisions, and contribute to the growth of a global, innovative company.

Key Responsibilities:

1. Design and build intuitive dashboards to track retention and revenue activities.
2. Develop and maintain scalable ETL processes to support data integration.
3. Use SQL and Python for querying, data manipulation, and automation.
4. Support experimentation efforts by analyzing and reporting A/B test results.
5. Provide historical data to establish baselines and set experiment targets.
6. Partner with Customer Success, Sales, and Marketing teams to refine reporting capabilities.
7. Present findings and actionable insights to stakeholders and senior leadership.
8. Implement best practices in data governance and quality control.
9. Troubleshoot and resolve data-related issues to ensure accuracy and consistency.

What We’re Looking For:

1. Proficiency in SQL and experience building dashboards in Tableau, QlikSense, or similar tools.
2. Experience with ETL processes and A/B testing methodologies.
3. Familiarity with call center data and key industry metrics.
4. Understanding of web data and digital support tools.
5. Strong problem-solving skills and ability to work independently.
6. Excellent communication skills for translating complex analyses into clear insights.
7. Effective time management to meet project deadlines.

About us

Our mission is to provide solutions and the team behind the best experiences for the world’s leading brands—wherever and whenever they are needed.

With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times daily, in over 60 languages. Our global footprint makes us one of the few truly global players in the BPO industry.

We were recognized as a winner of The Business Intelligence Group’s 2025 Best Place to Work award, acknowledging our commitment to creating an exceptional work environment that fosters employee engagement, growth, and outstanding performance.

If you believe you match our role profile criteria, we would love to hear from you.

Create your best moments at Foundever.