Senior Quality Analyst | Hove, UK

Legal & General; Hove; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Senior Quality Analyst to join their UK PRT business area. This pivotal role focuses on ensuring the highest standards of quality and customer satisfaction. You'll undertake Quality Assurance assessments, provide coaching, and maintain a robust Quality Assurance strategy. With a strong understanding of Defined Benefit Pensions and relevant legislation, you will play a key role in enhancing performance and supporting team development. Join a company that values your contributions and offers a competitive benefits package, including generous pension contributions and health care plans.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Competitive family leave

Electric car scheme

Employee discounts

Qualifications

• Strong understanding of Defined Benefit Pensions and PRT processes.
• Experience in Quality Assurance assessments and coaching.

Responsibilities

• Conduct Quality Assurance assessments for performance and process risk.
• Provide coaching and feedback based on QA results.

Skills

Defined Benefit Pensions

Quality Assurance

GDPR

Relationship Management

Risk Management

Education

Relevant Degree or Equivalent Experience

Tools

Quality Framework

Job description

Senior Quality Analyst

Legal & General Hove, United Kingdom Apply now Posted 17 hours ago Permanent Competitive

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK's longest-running insurer.

Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members' retirement benefits.

Joining us means you'll support customers' financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises.

Job Description

We are seeking a dedicated and detail-oriented Senior Quality Analyst to join our team within the UK PRT business area. This role is pivotal in ensuring the highest standards of quality and customer satisfaction. If you have a passion for quality assurance and a strong understanding of Defined Benefit Pensions, we would love to hear from you.What you'll be doing:

• Undertaking Quality Assurance assessments of individual performance and process risk to a consistently high standard
• Providing one-to-one coaching and feedback to team managers and team members based on QA results
• Assessing and analysing individual QA performance results and customer data sources to identify training gaps
• Reviewing and adapting the Quality Assurance strategy to maintain high standards across PRT CSS
• Testing and documenting all processes to ensure consistency and alignment with UK PRT requirements
• Maintaining a full audit trail of all data items and providing accurate performance improvement recommendations
• Keeping internal customers and relevant third parties updated on key information impacting their processing
• Supporting the ongoing development of the team by training less experienced members in new processes

Qualifications

Who we're looking for:

• Strong understanding of Defined Benefit Pensions and PRT products and processes
• Knowledge of relevant legislation including GDPR, Money Laundering, Complaints, Treating Customers Fairly, and Breach guidelines
• Thorough understanding of the Quality Framework and risk management
• Highly customer-focused with excellent relationship management skills
• Ability to manage tight timescales and prioritise work effectively
• Clear written and verbal communication skills
• Proactive approach to providing a professional and impartial service
• Experience working with manual calculations as opposed to automated

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer - both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

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At Legal & General, our purpose is to improve the lives of our customers, build a better society for the long term and create value for our shareholde...

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