Quality Administration Assistant - Entry Level

New Look; London; On-site; GBP 22,000 - 28,000; Full time

Job description

Quality Administration Assistant - Entry Level

London, UK Req #2093

24 April 2025

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

The Role:

To provide all-round administrative support to the relevant Quality Team.

WHAT'S IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discounts and offers
• Virtual GP access for you and your children – speak to a doctor at your convenience
• Life assurance coverage from day one
• Option to buy extra holiday through our scheme
• Extra paid day off on your birthday
• Enhanced maternity, paternity, adoption, and shared parental leave
• Interest-free season ticket loans to help with commuting costs
• Cycle2Work scheme to promote eco-friendly travel and save money
• Partnerships with the Retail Trust and Fashion & Textile Children's Trust

What you’ll be doing:

Fit/Quality Support

• Attend fit sessions and provide administrative support before, during, and after
• Process product comments and photographs post-fit session
• Complete production sample approval processes
• Measure samples according to standards/specifications
• Understand specification sheets and test reports
• Support testing during sealing cycles
• Handle quality, fit, and testing enquiries internally and externally
• Resolve basic queries and issues as they arise

Returns Management

• Monitor returns reports for quality issues and escalate as needed
• Compile weekly returns data into a yearly spreadsheet
• Analyze data to identify trends
• Request and process samples from distribution centers or stores
• Prepare reports on data analysis, issues, and actions
• Stay informed about competitors’ product ranges and quality
• Understand customer profiles and returns reporting functions
• Conduct store visits and competitor shop analyses
• Identify problems and propose solutions

Department Support

• Manage post and email correspondence
• Respond proactively to queries internally and externally
• Assist in training and developing colleagues
• Coordinate wearer trials and gather data

Who you are:

• Accurate in fit comments and communication
• Skilled in analyzing specification sheets and test reports
• Proficient in returns data analysis
• Able to benchmark and make relevant recommendations
• Basic problem-solving skills

Why New Look?

We care about you and the planet, believing fashion can be a positive force. We celebrate inclusion and diversity, fostering an inclusive culture. We support your development with training opportunities, and we offer flexible working patterns to suit your needs.

Please submit your CV in a simple format, such as Microsoft Word, to ensure a smooth application process.